What customer service technology are you looking to invest in (modernize or implement) within 12 months?

Case management
0% (0 votes)
Agent-facing knowledge management
0% (0 votes)
Multichannel service - adding email and/or chat
0% (0 votes)
Social customer service (customer service via Twitter and Facebook)
0% (0 votes)
Web self-service
0% (0 votes)
IVR
100% (1 vote)
Total votes: 1