What customer service technology are you looking to invest in (modernize or implement) within 12 months?
Contributed by Kate Leggett on Thu, 10/10/2013 - 22:06
Search Forrester's Blogs
Lead BT Transformation
Develop customer-obsessed strategies to drive growth »
Forrester's CX Index
Predict how actions to improve CX will affect revenue performance.
Measure the customer experiences that matter most »