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Posted by Philipp Karcher on November 22, 2011
Special thanks to Art Schoeller, TJ Keitt, Henry Dewing, and Ted Schadler for their input
I went to Cisco's Collaboration Summit last week to hear the latest from the various product teams and some of their marquee customers. Much of the story remains the same: Cisco continues to dominate in video and web conferencing; it is taking strong steps in the right direction but still has a lot of work ahead to deliver a cohesive collaboration platform with the likes of Microsoft, IBM, and Google:
The idea of an integrated collaboration offering is compelling. But development issues of course raise the question of how quickly Cisco can execute on this vision. In addition to working on the user experience -- which is critical -- Cisco needs to document and articulate a full back end strategy to improve the management experience. It's much harder for users to have a great experience when these applications span multiple back ends. Plus infrastructure teams have to work harder to coordinate multiple, overlapping capabilities (e.g., disparate identity stores). Cisco knows this and is working on it (finally). But it needs a much clearer story on how these back ends merge, go multi-tenant for cloud, and scale down for small business on premise.
What do you think of Cisco's collaboration strategy?
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