TechnoPolitics Podcast: Mobile First Means Service In Your Customers' Pocket

Ted SchadlerForrester Vice President and Principal Analyst Ted Schadler is passionate and emphatic when comes to mobile first app strategy. He says that most firms haven't figured it out that mobile first "is not about self-service, it is about service." Listen to the first two minutes, and you won't be able to stop listening. Ted's insights are fresh and full of examples.

 

Podcast Listening Options - Mobile First Means Service In Your Customers' Pocket

 

About Forrester TechnoPolitics

Make the tough calls. That is what independent insight and analysis is all about. Hosted by Mike Gualtieri, Forrester TechnoPolitics features independent analysis and commentary from Forrester analysts about hot technology and what it means to you and the world. Scripted? Absolutely not. Passionate? We live it every day. Courage to make the tough calls? You be the judge.

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Big Data Is No BuzzWord - It's Real

Sarah LaneBig data is driving disruptive change across the economy in business such as healthcare, retail, communications, and entertainment. The potential for firms to use big data to create permanent relationships with customers is huge, and the time to get onboard is now. Big data is driving disruptive change across the economy in business such as healthcare, retail, communications, and entertainment. The potential for firms to use big data to create permanent relationships with customers is huge, and the time to get onboard is now. I was thrilled to be featured in the first episode on a new series, Big Thinkers In Big Data, hosted by TWit network's Sarah

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TechnoPolitics Podcast: Big Data Has Big Place In IT Ops

Forrester TechnoPoliticsA key role of IT operations is to keep a complex portfolio of applications running and performing. "Traditional monitoring dashboards generate lots of pretty charts and graphs but don't really tell IT operations professionals a whole lot," says Forrester Principal Analyst Glenn O'Donnell. Big data analytics will change that because sophisticated algorithms can "look for the little tremors that tell us something big is about to happen."

High Availability And Performance Are Top Goals For IT Ops
Asked what 5 nines (99.999%) of availability means, Glenn replies immediately, "5 nines of availability is 26 seconds of downtime per month." He adds "If you want to capture just one 26 second event, you have to be polling every 13 seconds." Glenn knows his stuff. Listen to find out from Glenn how big data has a big place in the future of IT operations.
 
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Goodbye Privacy. Conventional Security Measures Can Be Neutered By A Careless Programmer

More and more data is stored online by both consumers and businesses. The convenience of using services such as DropboxBoxGoogle DriveMicrosoft Live Skydrive, and SugarSync is indisputable. But, is it safe? All of the services certainly require a user password to access folders, and some of the services even encrypt the stored files. Dropbox reassures customers, "Other Dropbox users can't see your private files in Dropbox unless you deliberately invite them or put them in your Public folder."

The security measures employed by these file-synching and sharing services are all well and good, but they can be instantly, innocently neutered by a distracted programmer. Goodbye privacy. All your personal files, customer lists, business plans, and top-secret product designs become available for all the world to see. How can this happen even though these services are sophisticated authetication and encryption technologies? The answer: a careless bug introduced in the code.

Below is some Java code I wrote for a fictitious file-sharing service called CloudCabinet to demonstrate how this can happen. Imagine a distracted programmer texting her girlfriend on her iPhone while cutting and pasting Java code. Even non-Java programmers should be able to find the error in the code below.

 

 

Mike Gualtieri
 
 
 
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TechnoPolitics Podcast: The Power Of Social Business Technology

Forrester TechnoPoliticsForrester Senior Analyst TJ Keitt does not think small. "The free exchange of ideas changes the world," he starts when asked to define social business. He adds, "It can also change companies." Social business is about tightly woven networks of employees interacting with loosely woven networks of partners, suppliers, and, of course, customers. The goal is for firms to become more nimble, acquire more knowledge, and share it faster. This is not about Facebook. Social business platforms such as Jive, Salesforce Chatter, TIBCO Tibbr, Microsoft SharePoint, and others are designed specifically for the social business.

In his new report The Social CIO, TJ warns that haphazard social business strategies are doomed to fail. CIOs must design and implement a social business technology that will facilitate the frictionless exchange of knowledge and ideas rather than create social technology stovepipes.
 
In this episode of Forrester TechnoPolitics, TJ makes a passionate and decisive case why CIOs should make social business technology a priority.
 
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TechnoPolitics Podcast: Modern Application Development For Entrepreneurs

Surprise! Modern application development is not primarily about new programming languages or agile. It’s all about lower barriers to tools and technologies, talent collaboration, mobile first, and . . . energy drinks. Forrester Senior Analyst Michael Facemire returns to TechnoPolitics to discuss the hallmarks of modern application development that software entrepreneurs embrace and venture capitalists love. Topics discussed include cloud computing, polyglot programming, APIs, developer talent, coding tools, and yes, energy drinks.

Modern Application Development With Michael Facemire

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About Forrester TechnoPolitics

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Big Data At Business School

Every year the Center For Digital Strategies at Tuck chooses a technology topic to "provide MBA candidates and the Tuck and Darthmouth communities with insights into how changes in technology affect individuals, impact enterprises and reshape industries." This academic year the topic is "Big Data: The Information Explosion That Will Reshape Our World". I had the honor and privilege to kick off the series about big data at the Tuck School of Business at Dartmouth. I am thrilled that our future business leaders are considering how big data can help companies, communities, and government make smarter decisions and provide better customer experiences. The combination of big data and predictive analytics is already changing the world. Below is the edited video of my talk on big data predictive analytics at Tuck in Hanover, NH. 

Mike Gualtieri, Principal Analyst, Forrester Research

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TechnoPolitics Podcast: Government Website User Experience Design

The US federal government maintains a mind-boggling 1,200+ websites. The user experience design varies widely from being totally fresh and inspired to like visiting a museum dedicated to 1998 website design. This range of design is not just true for the government but also for companies and organizations. Many firms have gone through one or more redesigns in the past few years. That is harder to do for the departments and agencies of the federal government because they are often handcuffed by budget cycles, contracting rules, information regulations, and lack of design talent.

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TechnoPolitics Podcast: The State Of Customer Analytics 2012

Forrester defines customer analytics as:

"The set of methods, tools, and technologies used to analyze customer data - where the goal is to inform customer acquisition and retention, enhance customer relationships, and drive customer profitability."

To better understand The State Of Customer Analytics 2012, Forrester analyst Srividya Sridharan surveyed 90 customer analytics professionals from around the world about their customer analytics practices. Among her findings:

  • 54% of respondents say managing and integrating data from multiple sources is the biggest inhibitor to performing more-advanced analytics.
  • 42% of respondents say they lack analytics resources.
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TechnoPolitics Podcast: Why Mobile App Developers Are Smiling

Forrester InfographicJobs. Jobs. Jobs. Unfortunately, the average unemployment rate remains at 8.2%. Not so for mobile app developers. They are in high demand. We created the Why Mobile App Developers Are Smiling infographic to tell the story. In this episode of TechnoPolitics, Jeffrey S. HammondMichael Facemire, and I discuss:

  • The inspiration behind this infographic. (Hint: we love developers.)
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