TechnoPolitics Podcast: The Future Of Web Content Management Needs To Dazzle

Maybe it’s time to change  to your web content management (WCM) strategy. WCM systems have been around since the dawn of the Web in the 1990s, but have evolved and undergone significant enhancements in the past few years to support the dazzling digital experiences customers have come to expect. No one knows this better than Forrester Senior Analyst David Aponovich, an expert on WCM and digital experience. David is coauthor, along with Stephen Powers, of The Forrester Wave™: Web Content Management For Digital Customer Experience, Q2 2013. Vendor WCM solutions evaluated include Adobe, Acquia, Ektron, HP Autonomy, IBM, Microsoft, Oracle, OpenText, SDL, and Sitecore.

Listen to this episode of Forrester TechnoPolitics to learn, from David, how the future of WCM is evolving and what vendors are doing to create it.

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TechnoPolitics Podcast: If The Future Of Advertising Is Mobile, Then Why Is It So Lame Now?

The future of online advertising is absolutely mobile, says Forrester Principal Analyst and Research Director Melissa Parrish. The problem is that mobile advertising today is just a compact, less complex version of traditional web advertising. That’s why many advertsiers say that it’s not as effective. Something has to change to make mobile advertising more effective. That something, says Melissa, is that mobile advertising must be driven by the user’s in-the-moment context. In this episode of Forrester TechnoPolitics, Melissa analyzes the mobile mindshift and the current state of mobile advertising.

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Application Developers: Ignore Big Data At Your Own Peril

Don’t make the mistake of thinking that big data is only about analytics for business intelligence. Big data is the fuel, and predictive analytics the engine, that will power the next generation of predictive applications, as I wrote in a prior post (Predictive Apps Are The Next Big Thing In App Development). Sure, there are absolutely many exciting use cases in traditional business intelligence. But the same knowledge, insight, and predictive models gained from big data analytics can transform boring business and consumer apps with the ability to design and develop predictive apps. What are predictive apps?

Predictive apps anticipate user intent and provide the right functionality and content on the right device, at the right time, for the right person by continuously learning about them.

A Home Depot Example Of A Predictive App

Let’s say your toilet is leaking. You go to Home Depot and buy a tank repair kit. You get it home and realize that you need a special screwdriver, so you make a second trip to Home Depot. You go home and find that the screws you tried to reuse were stripped after years of decay. You make a third trip to get the screws. Finally, you can fix the toilet successfully — but it took you three trips to Home Depot. Multiple trips to Home Depot stores is pain point for many customers.

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TechnoPolitics Podcast: Next Microsoft CEO Must Divest

Steve Ballmer is quitting Microsoft. His reign as Microsoft CEO will come to an end in the next 12 months. As he put it in his resignation letter, “This is an emotional and difficult thing for me to do. I take this step in the best interests of the company I love.” Fair enough. We love your passion and stewardship of Microsoft through these changing post-PC times. However, perhaps the times they are a-changing too fast. Internet giant Google has needled Microsoft’s core business and completely eclipsed it in mobile. And Apple has become expert at winning hearts. That leaves us with the big question: How does the next Microsoft CEO need to think to prove Ballmer’s assertion that “Microsoft has all its best days ahead”?

In this episode, TechnoPolitics asks Forrester Senior Analyst TJ Keitt to offer advice to Microsoft’s next CEO to avoid looming extinction and thrive in the post-PC era. Might an IBM-style divestiture strategy might be in the cards? Listen to find out.

 

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Predictive Apps Are The Next Big Thing In App Development

This post is based on published research. Forrester clients can read the full report here: Predictive Apps Are The Next Big Thing

Developers And Their Business Counterparts Are Caught In A Trap

They swim in game-changing new technologies that can access more than a billion hyperconnected customers, but they struggle to design and develop applications that delight customers and dazzle shareholders with annuity-like streams of revenue. The challenge isn’t application development; app developers can ingest and use new technologies as fast as they come. The challenge is that developers are stuck in a design paradigm that reduces app design to making functionality and content decisions based on a few defined customer personas or segments.

Personas Are Sorely Insufficient

How could there be anything wrong with this conventional design paradigm? Functionality? Check. Content? Check. Customer personas? Ah — herein lies the problem. These aggregate representations of your customers can prove valuable when designing apps and are supposedly the state of the art when it comes to customer experience and app design, but personas are blind to the needs of the individual user. Personas were fine in 1999 and maybe even in 2009 — but no longer, because we live in a world of 7 billion “me”s. Customers increasingly expect and deserve to a have a personal relationship with the hundreds of brands in their lives. Companies that increasingly ratchet up individual experience will succeed. Those that don’t will increasingly become strangers to their customers.

Predictive Apps: The New Design Paradigm

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Instant Insight: What Is Master Data Management?

Messy, siloed data can lead to a muddled understanding of your customers and your business. The result: business goals suffer. Master data management (MDM) can help and Forrester Senior Analyst Michele Goetz is just the expert to explain it. Learn what MDM is in less than 3 minutes in this episode of Instant Insight.

About Forrester Instant Insight

Navigating the fast-changing world of business technology is a constant challenge. Forrester Instant Insight aims to provide simple, complete answers to some popular questions. Our goal: You will watch the video and be enlightened in 5 minutes or less.

This Forrester Instant Insight was produced by Mike Gualtieri, Rowan Curran, and Sarah Bookstein

TechnoPolitics Podcast: The Mobile Banking Mindshift

Click. That’s the sound of me taking a picture of a check with my smartphone to make a bank deposit. Mobile banking is getting very interesting and innovative, which is why one in four US adults are active mobile bankers. It’s only going to get bigger and better, says Forrester senior analyst and mobile banking expert Peter Wannemacher. He says, “Mobile banking will become the hub of many customers’ banking relationships.” And he has some strong advice for banking executives who too often have a haphazard mobile strategy. In this episode, TechnoPolitics asks Peter:

  • How is mobile banking adoption progressing?
  • How is innovation in mobile banking (such as mobile deposit) is driving consumers to mobile-first banking?
  • What should banking executives do to dominate the future of mobile banking?
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Will Privacy Concerns Stop Or Stunt The Power Of Predictive Analytics

The power of predictive analytics in the age of Big Data is super-cool, but will privacy concerns stop or stunt it's adoption? Watch this episode of Forrester TechnoPolitics with Eric Siegel, author of Predictive Analytics: The Power to Predict Who Will Click, Lie, Buy, or Die to find out. 

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Moneyball, Big Data, And The Data Scientist

Ari Kaplan is a real moneyball guy. As President of Ariball, he has worked with more than half of all the MLB organizations to evaluate players for maximum return on the baseball club's investment. But, Ari is much more than just a moneyball guy, he is also a computer scientist, a data scientist, and has the business acumen to produce dramatic results for the teams he works with. He is the real deal. Forrester TechnoPolitics caught up with Ari at Predictive Analytics World in Chicago to ask him how Big Data and the role of the data scientist will advance the science of moneyball. 

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Instant Insight: What Is Mobile Backend-As-A-Service?

Mobile app developers need to work fast. Mobile backend-as-a-service (mBaaS) providers such as KinveyStackMob, And AnyPresence can help according to Forrester Senior Analyst Michael Facemire. But, that's not all. Mike says using mBaaS will help you "focus on the things that will get you a better job, make more money, actually have fun at work, and be proud of what you're doing". I don't know about you, but I'm in. Watch this episode of Instant Insight to learn what mBaaS in and why you should use it.(2 minutes)

About Forrester Instant Insight

Navigating the fast-changing world of business technology is a constant challenge. Forrester Instant Insight aims to provide simple, complete answers to some popular questions. Our goal: You will watch the video and be enlightened in 5 minutes or less.

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