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Posted by Michelle Beeson on February 13, 2014
The prospect of remote collection lockers and click & collect points replacing London Underground ticket offices sparked a round of strikes last week, creating havoc for commuters. The second round of planned strikes was only narrowly averted this week.
Transport for London’s (TFL) proposal to close 240 underground ticket offices and replace them with automatic ticket machines will result in a proportion of job losses for station staff but present an opportunity for TFL and UK retailers alike, by:
In any case, it will be a little while before we see these plans come to fruition. As the strikes demonstrate, there are likely to be some bumps and blue print reviews, along the way. However, this is a significant proposition for TLF and opportunity for UK retailers’ omnichannel fulfillment capabilities. eBusiness professionals should keep an eye on the progress of pilot programs that emerge.