Posted by Michele Goetz on July 26, 2013
- Context is more important than source.
- You need to know the customer.
Search Forrester's Blogs
Forrester's CX Index
Predict how actions to improve CX will affect revenue performance.
Measure the customer experiences that matter most »
Forrester's Forum For Technology Leaders
June 2-3, 2015 — Lisbon »
Free On-Demand and Live Events