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Posted by Michele Goetz on February 8, 2013
I just came back from a Product Information Management (PIM) event this week had had a lot of discussions about how to evaluate vendors and their solutions. I also get a lot of inquiries on vendor selection and while a lot of the questions center around the functionality itself, how to evaluate is also a key point of discussion. What peaked my interest on this subject is that IT and the Business have very different objectives in selecting a solution for MDM, PIM, and data quality. In fact, it can often get contentious when IT and the Business don't agree on the best solution.
General steps to purchase a solution seem pretty consistent: create a short list based on the Forrester Wave and research, conduct an RFI, narrow down to 2-3 vendors for an RFP, make a decision. But, the devil seems to be in the details.
We all talk about understanding strategy first then select the technology. But, vendor selection all too often seems to be the first step and preparation for the evaluation lags behind. When a solution costs approximately $1M and goes up significantly from there with development and implemenation services, it only makes sense that establishing clarity in a to be state is critical. However, evaluations tend to focus on the features and functionality that is already evaluated and reported on in research reports. What seems to make sense is to evaluate a solution in context of your expectations from an IT and business perspective. That appears to be the great divide - what you need and how you evaluate.
So, help me with research that goes deeper into vendor and solution selection for MDM, PIM, and Data quality. Tell me:
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