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Posted by Megan Burns on March 16, 2012
In the two months since I published "The Customer Experience Index, 2012," the number of companies requesting a deeper look at the data has been quite high. Many have asked me to suggest ways to use the information that’s available, so I thought I’d share the analyses I've found most interesting so far:
Any company looking to do a deep dive into the CXi data should consider these cuts as part of that process. But I'm sure that there are more analyses out there that can yield interesting results. Have you done any? If so, tell us about them in the comments so that we can add to our collective knowledge about how to get the most from this powerful data set.