Join Us For A Workshop In Our Brand New Headquarters: Transforming Your Firm's Customer Experience on September 20, 2011
Posted by Megan Burns on August 1, 2011
Earlier this year, I ran a workshop designed to help customer experience professionals get a jumpstart on the process of transforming their organizations to be more customer-centric. We got great feedback from that session, so we've decided to run it again on September 20 at Forrester's brand new headquarters in Cambridge, Massachusetts.
As before, this will be a one-day workshop that starts with an overview of the state of the practice in customer experience today and then takes attendees through our latest research on how to:
- Choose the right customer experience strategy for your company.
- Build a world-class voice of the customer program.
- Generate active executive participation in customer experience programs.
- Transform your company culture to be more customer-centric.
I’ll share what’s working inside real companies and lead a series of exercises designed to help attendees benchmark their own firms against best practices. At the end of the day, we'll put it all together into a set of customized, actionable steps designed to jump-start your customer experience program.
This session will be an educational, interactive, and entertaining way to figure out how to start turning your organization into a customer experience powerhouse. For more information and a detailed agenda, please visit the event page for this workshop. I hope to see you in Cambridge!
Search Forrester's Blogs
Introducing Forrester's Customer Experience Index, UK »
Introducing Forrester's Customer Experience Index, France »
Your Customers Are Powerful
Learn how you can win in
The Age Of The Customer »
- Adele Sage (22)
- Craig Menzies (5)
- Harley Manning (83)
- Joana van den Brink-Quintanilha (2)
- John Dalton (2)
- Jonathan Browne (23)
- Kerry Bodine (77)
- Maxie Schmidt-Subramanian (10)
- Megan Burns (27)
- Moira Dorsey (5)
- Paul Hagen (32)
- Ronald Rogowski (29)
- Sam Stern (11)
- Samantha Jaddou (3)
- Thomas Husson (1)
- Tony Costa (7)