Benchmark Your Voice Of The Customer Program: Participate In Forrester’s Upcoming Research On The State Of VoC Programs, 2014
Posted by Maxie Schmidt-Subramanian on April 7, 2014
How mature is your company's voice of the customer (VoC) program? Compare yourself against the state of the art and find out:
- How VoC programs affect customer experience and business results.
- How companies integrate and analyze data from different sources.
- How VoC program owners share customer insight.
- How they drive action based on their insights.
- Which vendors they use to support their VoC program.
We'd like to hear from practitioners that can speak about their company's VoC program. As a thank you for completing our 10-minute survey, you will receive the report resulting from this research, "State Of Voice Of Customer Programs, 2014." As additional thanks, you will receive the high-level results after the survey data has been processed.
Sign up for the survey here.
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