Posted by Maxie Schmidt-Subramanian on October 3, 2013
Do you know what the right metrics are to measure your customers' experience? Do you know how to make the best use of the metrics to improve the customer experience?
If you cannot measure the customer experience, you cannot manage it. And that means that you will never move beyond the find-and-fix approach that characterizes the "repair" stage on the path to customer experience maturity.
So join me and your peers in the Forrester Workshop, Customer Experience Measurement Essentials, in Cambridge, Mass., on October 24th.
This workshop is a great opportunity for all CX professionals to:
- Learn Forrester's framework for measuring the customer experience: how to identify the right metrics to measure CX and how to make the best use of CX metrics.
- Network with peers.
Find the complete description and agenda here.
Looking forward to seeing you there,
Search Forrester's Blogs
Forrester's Forum For Customer Experience Professionals
June 16-17, 2015
- Adele Sage (22)
- Allegra Burnette (2)
- Deanna Laufer (3)
- Harley Manning (97)
- Joana van den Brink-Quintanilha (2)
- John Dalton (5)
- Jonathan Browne (23)
- Kerry Bodine (77)
- Maxie Schmidt-Subramanian (17)
- Megan Burns (29)
- Michael Gazala (1)
- Moira Dorsey (5)
- Nicole Dvorak (1)
- Nupur Singh Andley (2)
- Rick Parrish (4)
- Ronald Rogowski (29)
- Sam Stern (18)
- Samantha Jaddou (3)
- Thomas Husson (1)
- TJ Keitt (3)
- Tony Costa (9)