- Forrester Councils
- Councils Overview
- log in
Posted by Maxie Schmidt-Subramanian on February 22, 2013
Are you trying to take your current customer experience measurement to the next level?
Many of the customer experience professionals we talk to regularly are working on improving their customer experience measurement. You are probably one of them. You might be working on picking the right metrics, on connecting customer experience to business outcomes or to operational variables, on using data to improve the customer experience, or on getting traction for CX measurement in your organization. To conquer any or all of these challenges, you need a solid and well-founded customer experience measurement framework.
In Forrester's workshop Customer Experience Measurement Essentials, you will:
Come and join us and your peers in this workshop. You can find more information on the contents and how to register here.