Microsoft Surface RT: $499, On A Slippery Slope

Sarah Rotman Epps

Today, Microsoft announced pricing and availability for the Windows RT version of the Microsoft Surface ($499 for 32GB, not including the “Touch Cover,” available for preorder today, shipping 10/26). This product is intended to be a pure consumer play; Microsoft also plans to launch a Windows 8 version of the Surface, aimed at enterprises, for which it has not yet announced pricing. Yesterday, I spent the day with the Surface team led by Steven Sinofsky and Panos Panay, and I learned many things: Sinofsky is from Florida, for example, and when he stands on a Surface that’s attached to skateboard wheels, it doesn’t break. I learned about the importance of optically bonded displays, saw nifty 3D printers making plastic models, and heard about the many trips to China required to perfect the Surface manufacturing process. I was told many examples of the Surface team’s attention to detail, down to the sound design of the kickstand closure.

I did not hear, however, the answers to the most pertinent questions asked by our clients, many of whom are product strategists in Microsoft’s partner ecosystem (OEMs, ISVs, and potential app developers like media companies, banks, and retailers). Will Surface expand distribution beyond Microsoft’s stores and website? If Microsoft believes it’s making the “best hardware for Windows,” as Sinofsky told us, how does it expect its OEM partners to respond? No comment on both fronts.

Read more

Larklife: My Vote For 2012’s Most Innovative Product

Sarah Rotman Epps

We’ve seen many dazzling new consumer technology products launch in 2012, with many more expected by year end. Amid the bang of the Microsoft Surface, iPhone 5, and Google Nexus, it would be easy to miss the quieter product launch today of the larklife, the second product released by Lark Technologies, a 21-person startup located in a Mountain View shopping center. As I’ve been researching my soon-to-launch report on the bigger story of wearables, Lark caught my eye, and I was completely blown away by the demo I saw of their new product last week.

Read more

The iPad Mini Buzz And The Smartphone/Tablet Divide

Thomas Husson

 

Since the beginning of the year (with a peak in July, thanks to this Bloomberg article), there have been rumors that Apple would launch an iPad mini with a 7.85-inch display. Speculation is now high that the launch could be announced October 17 — a week prior to the big Microsoft buzz about Windows 8 and in due time for the holiday rush and the seasonal year-end sales — in an attempt to lock new tablet buyers in to the iOS ecosystem. The biggest iPad mini conundrum is likely to be pricing — making sure that the new device remains competitive in the face of the iPad 2 and iPad 3 and the newly launched iPod Touch but also with Google's $199 Nexus 7 and the new $199 Kindle Fire HD. Don’t count on me to comment on rumors and share my personal take on the features the device could have, etc. Some of my colleagues are better placed than I am to make a call and will do so in due time.

Let’s step back from the hype for one moment.

It took two years for Apple to sell 67 million iPads versus 24 years to sell 67 million Macs. It took the company two years to sell one million iPods. Arguably, the iPod, coupled with the iTunes ecosystem, disrupted the music industry. Needless to say, new connected devices — mostly smartphones and tablets — will be even more disruptive. Forrester forecasts an installed base of 760 million tablets globally by 2016, and my colleague Frank Gillett has explained why we believe that tablets will run the personal computing landscape at work and at home.

Read more

Unlike Apple's Map App, Our Community Roadmap Will Get You To Your Destination

Kim Celestre

The silver lining on Apple's iOS6 Maps App snafu is that it has fueled much humorous poking. My favorite so far is the photo going around Facebook of Tom Hanks in "Cast Away." There is also a blog called "The Amazing iOS 6 Maps" that includes a collection of Maps mishaps sent in by users. It seems that negative product and service experiences often turn into comedy (remember "United Breaks Guitars"?). A funny photo or link shared on Facebook is often how product issues are initially brought to our attention. 

Read more

Want To Launch Mobile App? Ask Yourself The Tough Questions

Melissa Parrish

Mobile website or mobile app? It's not only a common question from marketers -- it’s also the wrong question to ask. So let’s get this out of the way first, interactive marketers: You need a mobile-optimized or mobile-specific website. If you don’t want to take my word for it, check your organic web traffic. Odds are, you’ll see anywhere from 10%-25% of your web traffic coming from mobile devices, whether you’re intending to capture that mobile traffic or not. That percentage has been growing steadily and will continue to, so yes, you need to have a mobile web home. I’m glad that’s settled.

Whether or not you need a mobile app for marketing is a little less clear-cut. To decide, once and for all, if you should really build that mobile app, ask yourself these three most important questions:

1.       Is my audience using apps?

Yes, about half of US adults have a smartphone, but that doesn’t automatically mean they’re using it in sophisticated ways. You can likely find users of all ages among those who have apps, but demographics affect the size of your app audience. For example, about one-third of smartphone app users are Gen Y (ages 23-31), and another third are Gen X (ages 32-45). Make sure you understand the app habits of your own audience before you decide what to build.

2.       Am I ready to build and manage an app?

Read more

Storytelling And The Last Milliseconds

Joanna O'Connell

Last week, I participated in AdExchanger’s first-ever conference, which focused on the overall theme of “human-centered automation.” As a human who’s spent the past five years of her life calling for a future rife with smart humans using smart tools to run better digital media programs, “human-centeredness” was refreshing. Here are a few key things I heard for those of you who couldn’t attend in person, wrapped around three themes:

Read more

New Nooks Quietly One-Up Amazon, But Don't Change The Game For Barnes & Noble

Sarah Rotman Epps

With a few discreet press and analyst briefings but no song and dance event (ahem, Foo Fighters), Barnes & Noble has unveiled its new Nook Tablets: the 7-inch Nook HD and the 9-inch HD+. The prices of the devices range from $199 to $299, depending on the size and memory configuration, which makes them competitive with the Kindle Fire and far cheaper than the iPad (although a smaller, cheaper iPad could erode some of the price gap). The devices are lightweight, with high-quality displays and fast performance, outdoing the Kindle Fire on several specs. They now come with a video store, with content for rental or purchase from all of the major studios, filling a major gap in the previous generation of Nooks. The Nook software interface has been completely redesigned. My favorite feature of the devices is the "Profiles" feature--when you launch the device, you see profiles that can be customized for adults or children, down to custom content, browser settings, and store recommendations. This is a long-overdue feature in tablets: Forrester's data shows that 49% of US tablet owners regularly share their tablet with at least one other person.

Walmart and Target, having booted out Amazon’s devices, give B&N exposure to customers in 5,200 retail stores where Amazon devices won’t be displayed.

Read more

The Contexts Around Which You Build Your B2B Community

Zachary Reiss-Davis

CLICK: A design framework for online communities: Context, Linkages, Identity, Conversations, Knowledge Assets

As a part of our research on building B2B communities, I recently did a whiteboard exercise with Kim Celestre and we attempted to categorize all of the different types, or Contexts, of B2B communities. The Context in which your audience wants to engage with your community is the first stage of our new CLICK design framework for building B2B communities, followed by Linkages, Knowledge assets, Identity, and Conversations; the model is outlined in the graphic on the right.  (If you’re a client of ours, check out the full report).

Your community context — defined as the circumstances and settings that determine how you and other community members interact — should be the first design point for a new community. All other decisions, including both if it should be on your own domain or part of a larger social network and the choice of technology platform, will follow.

Please take a look at these dozen different contexts and let me know what you think.  I’ve grouped them along one of the axis of our community strategy matrix; whether or not your brand is central to the community.  I’m especially interested in any contexts you think I’ve left out or that don’t fit. 

Read more

Mapplegate: A Brief Take On Apple Vs. Google Maps

Sarah Rotman Epps

Consumers are up in arms about the "map fail" of the new iOS maps app, collectively blogging screenshots of maps that fall short (http://theamazingios6maps.tumblr.com/). Why is this such a big deal?

Maps are strategic IP because they capture consumers' intent of where they want to go, which creates the opportunity to intervene and shape consumers' paths. Apple doesn't want Google to have that data on its users and doesn't want to give Google the opportunity to serve location-based guidance. The problem is that maps are difficult to build -- Nokia and Google (the two main map providers) have been building their map IP for years. Nokia maps, for example, are on nine of 10 in-car GPS systems, each of which acts as a probe that continuously improves Nokia's maps. Apple can't catch up overnight, and it seems as if Apple was premature in pulling the plug on Google Maps -- it has produced a consumer backlash, at least among early adopters.

Consumers who claim they won't download iOS 6 are overreacting -- Google is planning to release its maps application in the App Store, and consumers can just download that app if they prefer. But if it turns out to be the case that consumers don't update their OS, Apple has a serious problem. Apple takes pride in avoiding the fragmentation that Android (and Windows) have, where consumers run different versions of the OS, which creates security gaps and problems for ISVs (app developers) creating software for those platforms. I think Mapplegate will pass, but it shows a crack in Apple's seamless veneer. When other companies launch half-baked software, they get away with calling them "beta," but consumers and journalists seem to expect perfection from Apple. But like any company attempting to innovate in this highly competitive consumer tech market, Apple is not infallible -- there's a map for that.

Preparing For The Groundswell

Nate Elliott

Today, my colleagues and I are meeting to review the 2012 entries to the Forrester Groundswell Awards. As always, we’ve got some fantastic submissions this year – which you can see on our awards site – and I’m excited I’ll have a chance to recognize the winners at our upcoming Forrester eBusiness Forum.

In the process of reviewing this year’s entries, I can’t help but think back to some of the great winners we’ve recognized in past years. In particular, one I still talk about all the time is RadioShack’s winning entry in the 2011 "Energizing" category.

The campaign for RadioShack had three components:

1.       A promoted Twitter trend for #UNeedANewPhone. Those who tweeted saw offers for the new iPhone if they'd engaged with related content on Twitter.

2.       A campaign called Holiday Heroes, connected with the hashtag #IfIHadSuperPowers. If users tweeted a picture along with this hashtag, RadioShack’s artists would draw a superhero costume over the photo.

3.       A partnership with foursquare. RadioShack created a Holiday Hero badge. To earn the badge, which held exclusive discounts and offers, consumers had to check in at two of three Holiday Hero hotspots.

Read more
Syndicate content