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Posted by Marc Cecere on April 29, 2011
An empowered BT model includes the idea that end users will take on some functions that are typically performed within an IT organization. These may include selecting and deploying applications, buying mobile devices, and contracting with services firms.
With factors such as increased availability of cloud applications, more IT-savvy businesspeople, and IT shops buried in maintenance of existing applications, there’s a lot on the side of increasing IT functions outside of IT. However, security and compliance concerns, the need to integrate apps and data, the complexity of these applications, and cost are just some of the constraints that are holding back this approach.
Whether there will be a trend towards functions moving out of the IT organization or the reverse, with IT taking on more control, empowered BT will happen in some organizations. When it does, there are things that CIOs can do to exploit this and minimize potential damage:
The key to safely exploiting empowered BT is to get ahead of business. This translates to having a relationship with the business where IT is aware of business inclinations before they become decisions. With this, they can prepare business people to take on these added responsibilities, or at least have them understand the full implications of what they’re taking on. For more on Empowered BT, please join me for my keynote at Forrester's upcoming IT Forums: May 25-27 in Las Vegas and June 8-10 in Barcelona, Spain.
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