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Posted by Marc Cecere on November 17, 2009
by Marc Cecere
Recently, Forrester surveyed a number of CIOs to collect benchmark data on staffing ratios and spending. This is a new initiative within Forrester and one that is not yet complete. We did this for three reasons:
Though our initial sample size is small a preliminary view of the data shows that:
Though this is just an initial step, we see an obvious benefit for clients to compare their organizations against similar ones and identify outliers. This comparison will not be sufficient to make decisions about over- or under-staffing, but it can identify areas where further analysis is needed. Similarly, clients could use this data to support a business case for making changes in an organization. Looking at this from the analyst’s perspective, we see a rich source of objective data to complement other sources that we’ve been using for years. Interviews, inquiries and consulting provide analysts with highly granular information on what works and doesn’t for CIOs. However, this is subjective information based on opinions. Combining this subjective, but highly granular and nuanced information, with hard numbers, should give our research (and therefore our clients) a more complete picture of how IT shops are working.
For this initiative, we are particularly interested in our client’s view. Would it be useful to you? How would you use it? What experience have you had in the past with benchmarking that would help to guide us?
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