- Forrester Councils
- Councils Overview
- log in
Posted by Manish Bahl on April 2, 2014
All the speculations on whether IBM will get a renewal of its landmark contract with Bharti Airtel, largest telecom operator in India, have finally come to an end. Yesterday, IBM announced that Bharti Airtel has extended the agreement to manage latter’s infrastructure and application services over the next five years. The key highlights:
What it means: Bharti Airtel has taken a pragmatic and obvious approach for its new contract with IBM. Our analysis of the deal:
While IBM continues to be a strong IT partner for Bharti Airtel, the operator sees an opportunity to mitigate the potential risks of working with a single vendor by introducing new partners into the ecosystem and ramping up its own technology management capabilities. While yesterday’s Bharti Airtel success was largely defined by the size of its subscriber base, tomorrow’s Airtel will be shaped by customer expectations. A broadened tech vendor ecosystem will help the company achieve its vision in the long run.
Save Money On Your Next Software Negotiation
Work with our software negotiation experts to save 10–20% on your next contract »
Lead BT Transformation
Develop customer-obsessed strategies to drive growth »
Forrester's CX Index
Predict how actions to improve CX will affect revenue performance.
Measure the customer experiences that matter most »