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Posted by Manish Bahl on December 9, 2013
India is going through a tough time: Poor policy, delayed reforms, the free fall of the rupee against major currencies, multibillion-dollar scams, and political gridlock are all negatively affecting the country’s growth. However, we anticipate the Indian economy will start picking up — albeit at a slower rate — in 2014, mainly due to good monsoons, improving exports, and huge infrastructure projects that should launch once a new central government is in place.
Forrester’s Asia Pacific (AP) analyst team has just published its 2014 technology predictions report. What top trends will be critical to the Indian market?
CIOs used to be able to focus narrowly on internally oriented back-end IT — but no longer. The growing power of the customer and business leaders’ increasing involvement in tech investments has changed their reality; CIOs must put customers at the center of their plans. To succeed in 2014, CIOs must stabilize core IT systems and reduce the resources directed toward them to focus on customer-centered systems of engagement.
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