- Forrester Councils
- Councils Overview
- log in
Posted by Manish Bahl on February 15, 2013
Data from the Forrsights Budgets and Priorities Tracker Survey, Q4 2012 highlights the increasing gap between CIOs and business decision-makers (BDMs) in India — a gap that originates in misaligned perspectives. The rapid rise of social media, cloud computing, and mobility in India has started to significantly affect how organizations do business in the country. Business leaders’ use of consumer technology has changed their expectations of how enterprise IT should be harnessed. They increasingly seek to use technology in innovative ways in order to gain a competitive edge and drive business growth. However, most CIOs are still caught in the old world of focusing exclusively on IT budgets and project delivery performance issues:
I recently spoke with a few CIOs in India to explore their views on the reasons behind this misalignment. When I shared data from the chart above and asked their opinions on the insights, some interesting findings that came out:
These issues highlight the fundamental shift that Indian CIOs need to adopt in their approach to make themselves, their team, and technology vendors that they engage future-ready. While the urgency of supporting business growth is especially high among Indian CIOs, their understanding and appreciation of BT remains relatively low. The sobering truth is that business results — not technology products or solutions — will differentiate CIOs in the eyes of business leaders. Has your firm figured this transition out, or is it struggling?
Save Money On Your Next Software Negotiation
Work with our software negotiation experts to save 10–20% on your next contract »
Lead BT Transformation
Develop customer-obsessed strategies to drive growth »
Forrester's CX Index
Predict how actions to improve CX will affect revenue performance.
Measure the customer experiences that matter most »