- Forrester Councils
- Councils Overview
- log in
Posted by Liz Herbert on August 16, 2010
Forrester received more than 1,000 inquiries on SaaS and cloud services to date in 2010. With SaaS gaining maturity and even becoming the more common way to deploy software in some categories, firms are increasingly opting for SaaS solutions in place of packaged apps.
With the growing uptake of SaaS, Forrester has seen a change in the nature of questions about SaaS. Firms are not only asking basics around the whens and whys of SaaS but they are also asking more strategic questions around SaaS sourcing and SaaS vendor management, as well as how to set up organizational structure and hire the right skills to succeed with SaaS deployments.
Stay tuned for the full analysis of Forrester's SaaS inquiry data for the first half of 2010, to be published shortly.
Also, for anyone interested in a more in-depth analysis of SaaS and cloud services trends and best practices, we are hosting our first full-day workshop on the topic in Forrester’s Cambridge, Mass., headquarters on September 16. For more details about this event, please click here.
Please share your thoughts and connect with me on Twitter @lizherbert.
Lead BT Transformation
Develop customer-obsessed strategies to drive growth »
Forrester's CX Index
Predict how actions to improve CX will affect revenue performance.
Measure the customer experiences that matter most »