Posted by Leslie Owens on April 18, 2012
Remember The Jetsons? The flying cars and the automated kitchen and the food pills? Sometimes modern life can feel like that futuristic utopia. We've got robots in the home and a speech-recognition personal assistant named Siri built in the iPhone in our bag. IBM Watson, a supercomputer, beat its human competition in the TV game show Jeopardy! last year. How? By translating corny, nuanced questions into a format it could understand and compute.
But for most of us, our digital experiences at work feel like we're stuck in The Flintstones.
We wonder: "How can Amazon.com monitor my customer data so closely that it knows what book I want next, but after five years of daily use, my enterprise search engine doesn't get that I work in HR in the Chicago office?" We need to dig into our enterprise information so it is more rich and useful. Hal Varian, Google's Chief Economist, explained in the McKinsey Quarterly that "We have free and ubiquitous data, so the complementary scarce factor is the ability to understand that data and extract value from it." (He even goes so far as to say that statisticians will be the sexy job in the next 10 years!)
It's understandable to be cynical about semantic processing, especially if you've been told it relies on manually entered metadata.
For those sexy data scientists to get the whole picture on key business issues like customer satisfaction and product quality, they need to mine both data and content. And if you think the best way to integrate content with data is to manually tag it with metadata, then I hope I can convince you otherwise in my session on semantic technology at our upcoming Forrester event. The open and linked data in the public domain is filled with curated facts and topics that few organizations integrate in their enterprise solutions. The exciting potential in this data and the relationships they reveal was not lost on Google when they bought Freebase, an entity graph of 20 million people, places and things, in 2010.
Please join us at the EA Forum in Las Vegas in a few weeks, where I will talk about how to "Evolve Your Analytic Infrastructure To Include Semantic Technology."
We will cover how to integrate semantic components into your environment to help people and systems find and reuse information — and extract new insights from it.
Search Forrester's Blogs
Save Money On Your Next Software Negotiation
Work with our software negotiation experts to save 10–20% on your next contract »
Lead BT Transformation
Develop customer-obsessed strategies to drive growth »
Forrester's CX Index
Predict how actions to improve CX will affect revenue performance.
Measure the customer experiences that matter most »
- Alex Cullen (42)
- Brian Hopkins (42)
- Charlie Dai (31)
- Cheryl McKinnon (11)
- Clay Richardson (42)
- Craig Le Clair (58)
- Diego Lo Giudice (1)
- Ellen Carney (1)
- Gene Leganza (25)
- Gordon Barnett (3)
- Henry Peyret (10)
- Leslie Owens (10)
- Michele Goetz (49)
- Pamela Heiligenthal (1)
- Sharyn Leaver (3)
- Skip Snow (2)