- Forrester Councils
- Councils Overview
- log in
Posted by Khalid Kark on July 18, 2011
Today, 22% of employees say that they have used a non-IT-provisioned service over the Web to perform their job function —not to update their Facebook accounts, but to do real work.[i] Many employees are no longer relying on IT to provision, manage, and run their technology because they feel IT is too slow and puts unnecessary restrictions on their use of technology. Many customers expect on-demand information, customized user experiences, and mobile apps that IT is expected to deliver quickly, cheaply, and reliably. Some CIOs have reacted to this shift by vigorously defending their turf from these encroachments. Others have ceded control to third-party service providers and business managers who now make their own technology decisions.
The CIO team at Forrester embarked upon an ambitious yet critical project of charting out the future for the CIO role in this “empowered” world. As we discussed, debated, argued, and pontificated on the recent changes in the way technology is consumed, provisioned, and deployed in organizations, we came out with one clear message: The CIO role is about to change drastically and significantly. The CIOs who continue to manage technology and focus only on execution will not survive. The ones who embrace this change and step up to enable the business, empower the employees, and encourage innovation across the organization will succeed in this role. Two reports launched today, “Empowered Business Technology Defined” and “The Empowered BT CIO,” highlight the changes in the role of IT and the CIO and what CIOs can do about it.
To succeed in this new empowered era, the CIO will need to move along the following five dimensions:
The empowered era brings not just a change in technology but a change in attitudes, behaviors, and technical competencies within organizations. The empowered CIO spends a majority of his/her time in engaging and empowering users and customers while delegating and outsourcing technology management and operations. CIOs that are not willing to make this shift will fail.
[i] Source: Forrsights Workforce Employee Survey, Q3 2010.
Save Money On Your Next Software Negotiation
Work with our software negotiation experts to save 10–20% on your next contract »
Lead BT Transformation
Develop customer-obsessed strategies to drive growth »
Forrester's CX Index
Predict how actions to improve CX will affect revenue performance.
Measure the customer experiences that matter most »