Posted by Kerry Bodine on March 7, 2013
SXSW Interactive starts tomorrow! Are you making the trek to Austin? If so, please join me for a book reading and short presentation about the ideas in Outside In: The Power of Putting Customers at the Center of Your Business. In addition to outlining the business benefits of improving your customer experience, I’ll discuss the critical role that marketers play in shaping customers’ perceptions and propelling companies to their full customer experience potential. If you’ve already got a copy of Outside In, bring it with you – or buy one in the SXSW bookstore – and then head to the book signing immediately following my talk. Here are the session details:
Sunday, March 10, 11:00 – 11:20 AM
Book signing from 11:30 – 11:50 AM
Sunday, March 10, 5:00 – 6:00 PM
Monday, March 11, 3:45 - 4:00 PM
Sarah Rotman Epps
Monday, March 11, from 5:45 - 6:00 PM
Book signing from 6:10 - 6:30 PM
We look forward to seeing you in Austin!
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Attend the complimentary Webinar Strategies For The Mobile Mind Shift June 5, 2013, 1:00–2:00 p.m. UK time
Boost your customer experience.
Attend Forrester's Forum For Customer Experience Professionals East, June 25-26, New York City