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Posted by Kerry Bodine on December 6, 2012
It’s that time of the year again . . . Most of you are well into (if not done with) your 2013 planning — and at Forrester, we’ve also got our eyes on the year ahead.
Ron Rogowski and I have been engaging our fellow analysts in lively conversations about what will happen in the field of customer experience (CX) in 2013. But before we tell you what we think, we want to get your perspective on what 2013 will bring. So here’s your chance for fame and fortune — or at least the opportunity to be mentioned in a Forrester report! If your ideas or comments contribute to our final analysis, we’ll add you as a contributor to the research.
Specifically, we’d love to know:
- What will be your biggest CX challenges next year?
- What are your most important CX initiatives and priorities for the next 12 months?
- What are your predictions for the field of CX in 2013?
Please share your thoughts for 2013 in the comments section below, or join the conversation in our customer experience community. We can’t wait to hear from you!
P.S. Mark your calendars: Our predictions report will be out in January, and we’ll share our prognostications in a teleconference on Tuesday, January 15, 2013, at 1:00 p.m. ET (18:00 GMT).
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