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Posted by Kerry Bodine on August 28, 2012
My coauthor, Harley Manning, and I are thrilled to announce that our new book, Outside In: The Power Of Putting Customers At The Center Of Your Business, is released today! We encourage you to read this book if:
If you’d like to know more about the ideas in Outside In or would like to engage directly with Harley and me, please:
It’s worth noting that Outside In is based on fourteen years of research conducted by our faithful band of Forrester colleagues. For that reason, we’ve dedicated the book to the members of Forrester’s customer experience team, past, present, and future. We love and thank you all.