- log in
Posted by Kerry Bodine on August 18, 2011
Are you a customer experience professional? Do you have 10 minutes to spare? Would you like some free data about the current state of customer experience?
If you answered “yes” to these three questions, please be a lamb and fill out Forrester’s Q3 2011 Customer Experience Survey. (We’ve designed this to be super speedy for you to fill out — 10 minutes at the maximum. We promise!) We’ll ask you a few questions about:
- How people throughout your organization get involved with customer experience efforts.
- The intersection of marketing and customer experience at your company.
- The interaction of social media and customer experience at your company.
The info you provide will help shape several reports that we’ll be publishing over the next few months.
The survey closes Wednesday, September 14th. After that date, we’ll analyze the data and send you the aggregate responses to each question — even if you’re not a Forrester client.
So give some, and get some! And thanks in advance for helping fuel our research.
(By the way, this survey is for customer experience professionals who are working to improve customer interactions with their own companies. Agency folks, tech vendors, and consultants: We’ll hit you up another time.)
Search Forrester's Blogs
Planning for innovation and risk in the wake of Brexit »
Forrester Insights for iPhone
Key research and data points when and where you need them »
Forrester's CX Index
Predict how actions to improve CX will affect revenue performance.
Measure the customer experiences that matter most »
- Adele Sage (22)
- Allegra Burnette (7)
- Daniel Brousseau (1)
- Deanna Laufer (9)
- Fatemeh Khatibloo (1)
- Fiona Adler (1)
- Fred Giron (1)
- Harley Manning (103)
- Joana van den Brink-Quintanilha (2)
- John Dalton (8)
- Jonathan Browne (23)
- Kara Hoisington (3)
- Keith Coe (2)
- Kerry Bodine (77)
- Leah Buley (1)
- Maxie Schmidt-Subramanian (23)
- Michael Gazala (3)
- Moira Dorsey (5)
- Nicole Dvorak (1)
- Qaalfa Dibeehi (1)
- Rick Parrish (23)
- Ron Rogowski (30)
- Ryan Hart (7)
- Sam Stern (24)
- Thomas Husson (1)
- TJ Keitt (8)
- Tom McCann (3)
- Tony Costa (10)