- Forrester Councils
- Councils Overview
- log in
Posted by Kerry Bodine on November 29, 2010
Our team is pretty floored by everything that’s happening in the customer experience space right now. We’re seeing massive changes in technology, which are enabling personal and social experiences unlike any we’ve ever seen. In addition, customer experience is gaining unprecedented importance across the enterprise. We think the combination of these influences is going to make for a pretty spectacular 2011.
Ron Rogowski and I are collaborating on a report that will outline Forrester’s thoughts on what 2011 has in store for customer experience professionals. Among our predictions:
We’re cooking up a report chock full of 2011 predictions — but we also want to know what you think. So here’s your chance for fame and fortune — or at least the opportunity to be mentioned in a Forrester report! If your ideas or comments contribute to our final analysis, we’ll add you as a contributor to the research.
So please share your thoughts for 2011 below, or join the conversation over in our customer experience community. We can’t wait to hear from you!
P.S. This report will be out in January, and we’ll share our predictions in a teleconference on February 1 at 1:00 p.m. Eastern time.