Keith Coe

Principal Consultant

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Blog

How To Transform Your Organization Into A Customer Experience Powerhouse

Keith Coe April 25, 2016
In my previous blog, I discussed why customer experience is important and what the indicators are that your organization needs to transform itself and its customer experience. In this follow-up blog, I cover how an organization transforms to provide a better customer experience as well as lessons that we’ve learned from our consulting work. Q: […]
Blog

How To Transform Your Organization Into A Customer Experience Powerhouse

Keith Coe April 25, 2016
In my previous blog, I discussed why customer experience important and the indicators that your organization needs to transform its customer experience: In this follow up blog, I cover how an organization transforms to provide a better customer experience, as well as lessons learned from our consulting work: How does an organization begin to transform […]
Blog

Transforming Your Organization Into A Customer Experience Powerhouse

Keith Coe April 19, 2016
Not surprisingly, most executives whom Forrester surveys want their organizations to deliver a better customer experience and to become more customer-centric. But few organizations are achieving this aspiration: 82% of brands in Forrester’s Customer Experience Index (CX Index™) got scores of “OK” or worse by customers. Stakes in the race for customer experience excellence are high: […]