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Posted by Kate Leggett on June 27, 2013
Good customer service is the result of the right attention to strategy, business processes, technology, and people management. This seven-part series focuses on customer service technology and explains the what, why, how, and when of the technology. Let’s start at the beginning: What is customer service technology?
The contact center technology ecosystem for customer service is a nightmare of complexity. At a high level, to serve your customers, you need to:
The technologies to do this are the ones for:
Lead BT Transformation
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Predict how actions to improve CX will affect revenue performance.
Measure the customer experiences that matter most »