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Posted by Kate Leggett on September 27, 2011
The contact center technology ecosystem for customer service is a nightmare of complexity. At a high level, to serve your customers, you need to:
Our TechRadar™ report for the Contact Center assesses these technologies based on their maturity and the value they deliver to customer service organizations. After evaluating 24 technologies, we found that:
You can use this information to understand how the contact center technology landscape is changing and coalescing, especially given the number of mergers and acquisitions that have been recently announced.
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