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Posted by Kate Leggett on July 28, 2011
Its exciting news to see Oracle announce its intention to acquire InQuira. We have been waiting for this news for a long time. The reasons are multifold:
Now to focus on knowledge:
What Oracle's plans are:
These plans give Oracle a competitive edge in the knowledge management space against Microsoft Dynamics, SalesForce and RightNow. However, InQuira is a best-in-breed knowledge management solution - which means that it is very flexible but is very heavy to implement and maintain. Not all customers want or need this type or complexity of knowledge. The challenge will be to streamline their solution without losing functionality to better fit the mid-market and enterprise customers having simple knowledge needs. We are excited about this acquisition and hope that Oracle is able to quickly integrate their CRM and knowledge management capabilities in a timeframe that supports customer expectations.
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