Posted by Julie M. Katz on April 11, 2007
In his welcome to the crowd of 600 marketers, sponsors, and guests at the Marketing Forum, Forrester CEO George Colony showed that he understands the power of technology for marketing. "The last frontier," George said, "is the connection of the physical world to the digital world." He illustrated with the use of QR codes in Japan has put marketing in the palm of consumers' hands. The US isn't as advanced in its use of mobile bar codes or mobile marketing in general -- mobile marketing is the wild East, so to speak. Mobile marketing presents a challenge both on the technology integration front and on the customer-centricity front because of the incredibly personal nature of the device. Christine Overby just published Best Practices for US mobile marketing to give marketers an idea of what US marketers are doing in the mobile space now.
Search Forrester's Blogs
Forrester's CX Index
Predict how actions to improve CX will affect revenue performance.
Measure the customer experiences that matter most »
Free On-Demand and Live Events
Latest events from Forrester analysts, online and in person »