- log in
Posted by Julie Ask on October 3, 2012
Forrester just released a new report, “The State Of Mobile Technology Adoption.” The report will allow eBusiness professionals to benchmark their annual spending, mobile services, and approach to building mobile services among their peers in North America and Europe.
One of the biggest takeaways from the research is that eBusiness professionals lack the funding they need to build mobile services, integrate mobile services with their back-end infrastructure, and build out teams with the right skills in-house. Consider that:
· 56% of eBusiness professionals spend less than $500K annually on their mobile services.
· Only 24% spend more than $1M – the base level for a good native application and mobile website.
From a technology standpoint:
· 40% are building applications in-house, with 12% licensing a platform to do so.
· 62% are building mobile websites in-house, with 46% relying on their IT team directly.
· 68% have native applications – far more than are using hybrid applications (most of the budgets would have to be here to fund these efforts).
Spending at these levels gets eBusiness professionals “into mobile,” but it doesn’t allow them to advance the sophistication of their mobile services to enhance a broad set of consumer touchpoints or offer fundamentally new services to support products and customers. Spending at these levels mostly takes existing services developed for a PC experience and migrates them to the mobile phone’s small screen. It doesn’t allow for developing specifically for the unique use cases on mobile phones.
I live in the Bay Area out in California where Walmart.com/Labs signs speaking to big data line the freeway, and one frequently hears radio advertisements from Walmart and Amazon.com seeking mobile developers. The race is ON to acquire talent. Spending in mobile is shifting from front-end services to back-end infrastructure to build web services, get access to real-time data (e.g., inventory, pricing, etc.). Specialist skills are emerging. The required breadth of skills is expanding.
Consider the following acquisitions: They weren’t JUST about mobile talent, technology, and services, but they played a role:
· eBay (Women’s Wear Daily estimated eBay’s mobile staff at between 400 and 500 developers on April 19, 2012):
o WHERE ($135M)
o Milo.com ($75M)
o Zong ($240M)
o Fig Card
o Critical Path (smartphone app developers)
· Walmart builds out its Mobile Labs:
o Small Society
o Others …
· Aetna acquires Healthagen.
· Deloitte acquires Übermind.
Many eBusiness professionals aren’t stressing about mobile . . . for the most part, they have been able to catch up in a matter of months with a few hundred thousand dollars once they decided to “go.” A few years from now, it will take millions, if not tens of millions, and years to catch up – if they can.
Search Forrester's Blogs
The dynamics that will shape the future in the age of the customer »
Planning for innovation and risk in the wake of Brexit »
Forrester's CX Index
Predict how actions to improve CX will affect revenue performance.
Measure the customer experiences that matter most »
- Andy Hoar (20)
- Aurelie L'Hostis (4)
- Benjamin Ensor (40)
- Brendan Miller (8)
- Brendan Witcher (4)
- Carrie Johnson (23)
- Catherine Graeber (1)
- Ellen Carney (33)
- Fiona Swerdlow (1)
- Jacob Morgan (1)
- Julie Ask (154)
- Ken Calhoon (1)
- Lily Varon (11)
- Martin Gill (64)
- Michael Yamnitsky (1)
- Michelle Beeson (13)
- Oliwia Berdak (17)
- Patti Freeman Evans (26)
- Peter Sheldon (42)
- Peter Wannemacher (38)
- Vikram Sehgal (1)
- Xiaofeng Wang (1)
- Zhi-Ying Ng (7)
- Zia Daniell Wigder (82)