Posted by Josh Bernoff on May 12, 2014
Stop thinking in terms of what you do, or how your technology works now. Start thinking in terms of the mobile moments of your customers.
A mobile moment is a point in time and space when someone pulls out a mobile device to get what he or she wants immediately, in context.
Here are few revealing posts we've seen:
Mobile is there in a moment of crisis.
— Kyle McNabb (@mcnabb_kyle) April 30, 2014
And in the second-grade spelling homework.
— Steven Peltzman (@stevenpeltzman) May 9, 2014
There really is an app for just about everything.
— Manit Singh Kalsi (@manitsinghkalsi) May 5, 2014
This woman has changed the way she runs her workday.
— Point A Creative (@PointACreative) May 8, 2014
So has Forrester's CEO.
— George Colony (@gcolony) May 2, 2014
Some people get a little too into Twitter:
— Alex Morris (@alexmorrisnorth) May 9, 2014
There's even this guy shaving:
— Phil LeClare (@pleclare) May 11, 2014
We heard from people doing mobile every moment from when they got up to when they went to sleep, at work, connecting with their mom's on Mother's Day, and in every other possible moment, using apps and the features of their smartphones in every possible creative way.
If you're not connecting with your customers on mobile, you're missing out on something huge.
On the other hand, if you're doing something fun with your mobile device, show us on Twitter or Instagram with #MyMobileMoment.
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