- log in
Posted by Josh Bernoff on May 12, 2014
Stop thinking in terms of what you do, or how your technology works now. Start thinking in terms of the mobile moments of your customers.
A mobile moment is a point in time and space when someone pulls out a mobile device to get what he or she wants immediately, in context.
Thinking in terms of mobile moments is the lesson of our new book, The Mobile Mind Shift. It's a new way of thinking for many companies, but it's essential to getting mobile strategy right. Without it, you end up spending a lot of effort on features your customers won't use. Meanwhile, some entreprenuer like Lose It! or Roambi swoops in and steals your mobile moments.
How pervasive are mobile moments? We started a hashtag campaign on #MyMobileMoment to encourage people to share the mobile moments. Go ahead, check out the hundreds of posts so far. Or post your own.
Here are few revealing posts we've seen:
Mobile is there in a moment of crisis.
— Kyle McNabb (@mcnabb_kyle) April 30, 2014
And in the second-grade spelling homework.
— Steven Peltzman (@stevenpeltzman) May 9, 2014
There really is an app for just about everything.
— Manit Singh Kalsi (@manitsinghkalsi) May 5, 2014
This woman has changed the way she runs her workday.
— Point A Creative (@PointACreative) May 8, 2014
So has Forrester's CEO.
— George Colony (@gcolony) May 2, 2014
Some people get a little too into Twitter:
— Alex Morris (@alexmorrisnorth) May 9, 2014
There's even this guy shaving:
— Phil LeClare (@pleclare) May 11, 2014
We heard from people doing mobile every moment from when they got up to when they went to sleep, at work, connecting with their mom's on Mother's Day, and in every other possible moment, using apps and the features of their smartphones in every possible creative way.
If you're not connecting with your customers on mobile, you're missing out on something huge.
On the other hand, if you're doing something fun with your mobile device, show us on Twitter or Instagram with #MyMobileMoment.
Search Forrester's Blogs
The dynamics that will shape the future in the age of the customer »
Planning for innovation and risk in the wake of Brexit »
Forrester's CX Index
Predict how actions to improve CX will affect revenue performance.
Measure the customer experiences that matter most »
- Brandon Verblow (1)
- Brigitte Majewski (1)
- Carlton Doty (5)
- Cliff Condon (5)
- David Truog (2)
- Emily Collins (1)
- Erna Alfred Liousas (11)
- Fatemeh Khatibloo (1)
- James McQuivey (1)
- Jennifer Wise (10)
- Jessica Liu (7)
- Jim Nail (31)
- Joe Stanhope (1)
- Laura Ramos (64)
- Lori Wizdo (1)
- Luca Paderni (11)
- Melissa Parrish (50)
- Michael Barnes (1)
- Peter O'Neill (3)
- Rebecca McAdams (3)
- Richard Joyce (4)
- Rob Brosnan (1)
- Rusty Warner (2)
- Ryan Skinner (39)
- Samantha Merlivat (2)
- Samantha Ngo (2)
- Sarah Sikowitz (6)
- Shar VanBoskirk (117)
- Susan Bidel (4)
- Thomas Husson (139)
- Tina Moffett (6)
- Xiaofeng Wang (38)