Posted by Joseph Stanhope on July 8, 2011
I’m pleased to announce that Customer Intelligence is returning to the Forrester #IMChat tweet jam next week with a session on mobile application measurement – at 2 p.m. Eastern Time on Tuesday, July 12th. Just in case you’re new to our tweet jam sessions, these are weekly interactive discussions held via Twitter on a variety of marketing topics, using the #IMChat hashtag. Everyone is welcome to join in.
Mobile is top of mind for many marketers due to growing market penetration, improved mobile network capacity, and the availability of compelling devices such as smartphones. Engaging with consumers via mobile is no longer optional; the traffic numbers for mobile web browsing and application usage are too big to ignore. I am fascinated by mobile because it is very much related to other interactive channels, and as a platform, mobile is a tremendous enabler of other channels such as social, yet it is a very unique, specialized, and personal experience.
Mobile applications are an exciting frontier for digital marketing, with huge potential for engaging customers and driving revenue and loyalty. But as an emerging channel, mobile applications are challenging due to new and evolving technical requirements, uncertain consumer expectations, and a paucity of benchmarks. Clearly, this is an environment where measurement is critical: to optimize customer experiences, maximize ROI, make the case for investment, and to meet customer needs. But sophisticated mobile application measurement remains the exception rather than the rule.
In April I published my first report on mobile measurement, and the follow-up report on mobile site and application optimization will be available shortly. This tweet jam is an opportunity to continue discussing mobile application measurement with the community to encourage adoption, build up our collective knowledge, and develop best practices.
1. What role do mobile applications play in the digital marketing mix; are they enablers of marketing and commerce, or are mobile apps products in and of themselves?
3. What challenges do you experience in measuring mobile applications?
So get your thoughts together around measuring mobile applications and join me and the #IMChat team on Tuesday, July 12, at 2 p.m. Eastern time at TweetChat or by following the #IMChat hashtag on your Twitter app of choice.
See you there!
Search Forrester's Blogs
Forrester's CX Index
Predict how actions to improve CX will affect revenue performance.
Measure the customer experiences that matter most »
Free On-Demand and Live Events
Latest events from Forrester analysts, online and in person »