Posted by Joseph Stanhope on August 13, 2010
I’m pleased to join forces this afternoon with my colleague and Customer Intelligence Practice Leader Suresh Vittal for a joint blog post on the very interesting IBM announcement this morning that it will buy Unica for US$480 million (greater than 100% premium on its previous day close). Suresh has covered Unica for many years in the enterprise marketing space, and I cover them from the Web analytics and online marketing suite perspectives. So besides a striking outcome for Unica’s shareholders, this deal impacts many marketers and customer intelligence professionals. After all, Unica is the preeminent provider of campaign management software and a leading provider of marketing operations, Web analytics, and interaction management solutions.
So let’s walk through some of the implications of this deal:
- Any time a technology giant like IBM makes a move in the marketing technology landscape, it is good news for the providers and the overall market. The multiple IBM is paying for Unica is also encouraging. Why? Follow-up deals, renewed interest from mainstream media that generates broader awareness, and follow-up investments that spur innovation all make this acquisition good news for Unica’s competitors and the adjacent categories. But what is the impact of this acquisition on marketers and customer intelligence professionals, and does this signal a broader trend of marketing automation going the way of CRM?
- Let’s make one thing clear from the outset – this acquisition is about Unica’s marketing automation and operations solutions not necessarily about the Web analytics products. But there is a clear and significant overlap between the Coremetrics and Unica NetInsight product lines and no amount of marketing speak by IBM and Unica executives takes away from this fact. Clever product positioning and go-to-market strategies may drive some degree of clarity on the topic, but in the long term this will cause friction as IBM expends resources to develop, support, sell, and market overlapping solutions. Current and prospective Coremetrics and Unica NetInsight users need to carefully monitor this situation. We can't help but wonder: With Unica in play, why would IBM have acquired Coremetrics?
- This is IBM’s eighth marketing and data related deal since 2008 – Cognos, iLog, Lombardi, Initiate, SPSS, Sterling Software, Coremetrics, and now Unica. Whew! Right off the bat, several functional redundancies in targeting, BI, interaction management, Web analytics, and optimization become obvious. So marketers and CI professionals should ask Unica and IBM:
- What does the acquisition mean for the future of Unica’s product road map?
- What is IBM’s enterprise marketing software strategy?
- Given the redundancies in capabilities, which capability wins?
- The acquisition of Unica absolutely reinforces IBM’s assertion that it is committing to marketing solutions and the CMO. It’s great to see that IBM’s efforts in the marketing space aren’t an empty tagline. But we’ve seen many companies attempt to enter the marketing space, and it is harder than it looks. IBM has traditionally been very IT centric, and turning on a dime to focus on marketing will be challenging and requires a long-term mindset. IBM will share its product road maps and go-to-market strategies after the transaction closes, and then we’ll see where the rubber will hit the road.
- As with Coremetrics and many other IBM acquisitions, Unica is a small fish in a very large pond. A $96 billion, 400,000 employee pond. IBM is a huge company. Can Unica’s products alongside IBM’s efforts in the enterprise marketing space ramp up fast enough and to the level needed to hit the requisite growth targets for a company this size to warrant long-term interest and investment? A corollary to this is what measures will IBM take to ensure successful mindshare and adoption with its global sales, channels, and services divisions to drive the marketing business forward?
This transaction was only announced today, and as you can see we have some answers, and even more questions outstanding. The synergies between IBM and Unica are exciting and make a lot of sense, but challenges to successful execution remain. We’ll get more information after the transaction closes, per standard operating procedure for a deal of this nature. What are your impressions, and how do you think this will play out in the long term?
Search Forrester's Blogs
Forrester's CX Index
Predict how actions to improve CX will affect revenue performance.
Measure the customer experiences that matter most »
Forrester's Forum For Customer Experience Professionals
June 16-17, 2015 — New York »
Free On-Demand and Live Events
Latest events from Forrester analysts, online and in person »