Posted by Joseph Stanhope on March 18, 2010
I was on client calls most of the day, and when I came up for air in the afternoon to check my RSS reader and Tweetdeck to see what what going on in the world I made a fascinating discovery. Like many of you I came across the following post from the Google Analytics Blog:
This was most unexpected, and my Thursday suddenly got alot more interesting.
Before we go any further let me state that I have not been briefed by Google on this news item. This post is purely based on my own initial thoughts on the matter.
The blog post announces Google's plans to release a browser plug-in that would allow consumers to opt-out of Google Analytics tracking. This offering is still in development, and the post offers no specifics on the release date, although it implies that this is only weeks away.
(Side note: It is also interesting to note the language used in the post. The post leads with "As an enterprise-class web analytics solution..." This isn't a surprising or entirely inappropriate assertion, but it strongly implies Google's aspirations for GA.)
There are many reasons why Google's course of action is counterintuitive. Naturally, the marketer in me recoils at the idea of voluntarily allowing measurable data to slip through our hands. Rationalizing web analytics data is already hard enough, and now this? And we can certainly debate the true privacy impact of web analytics on consumers.
However, it is safe to assume that the bright people at Google aren't doing this on a whim or because they are bored and looking for something to do. They take Google Analytics very seriously and are quite deliberate in its development. But Google treats their web analytics offering very differently than a traditional enterprise software vendor might. Google Analytics sits within the unique context of Google's other businesses, namely it's search and advertising offerings.
Don't panic. It is highly doubtful that this will do substantial harm to Google Analytics and its customers. Why?
- Good privacy management drives Google's business and profits in the long term. Google Analytics adoption may actually increase in the wake of the Opt Out plug-in, particularly outside the United States. This move shows good faith to regulators and sets the stage for Google Analytics to operate safely within the containts of more stringent privacy regulations in Europe, which may boost GA usage and ultimately drive more advertising revenue. Again, GA operates within a larger context at Google, and they have to consider privacy and other regulatory concerns as a material risk to the business if they are not managed properly.
- Opt-In consumers are (slightly) better customers. Many other offline and digital channels have adopted standards for preference management and survived. The marketing axiom has always been that opt out provisions make marketing more efficient and more relevant becuase you no longer waste resources on consumers who aren't interested in your company or products. This comparison won't hold up 100% in the case of the web, because the marginal cost of serving additional visitors to a website approaches zero. However, your site's targeting was probably falling flat for the consumer who is inclined to opt out, so focusing your efforts on those who are willing to be measured may enhance the achievement of site goals.
It's not the end of the world, but there will be an impact. Here are some things to start thinking about ahead of the Opt Out plug-in going live:
1. Be ready to benchmark your traffic and known visitors before and after the release of the Opt Out plug-in, so you can evaluate what, if any, impact this has on your traffic measurement, and whether the traffic dropoff is correlated to the visitors who actually purchase or meet your site's goals.
2. Be ready to accomodate the bias that GA opt outs incur on your metrics and recalibrate segmentation and testing strategies if needed
4. Expect that reconciling website metrics with other data sources for attribution will be more difficult now that more of the visitor data is missing.
The other wrinkle to this news is to consider how this will impact non-GA users. Will site operators who use web analytics solutions other than Google Analytics feel pressure to match the privacy capabilities that GA users offer to their visitors? Can this become a differentiator for online businesses?
And for the rest of the web analytics vendor community, if Google's move pays off, will opt out become a standard that other vendors feel compelled to follow? Do we need a global standard for a web analytics Opt Out protocol? Would a cottage industry of brower based opt out plug-ins develop overnight?
What do you think? Let me know!