Would You Attend A Free ITSM Meet Up?

Did the word ‘free’ prompt you to read this post  :-) ?

Stephen Mann’s post a couple of weeks ago on ‘Giving Back To The IT Service Management Community’ got me thinking in regards to ways in which the industry could give something back easily. The reality, I believe, is that we need to take ITSM back to its roots, back to focusing on IT customers.

One of the problems I see with ITSM adoption is that it is all too easy to get lost in a framework such as ITIL and to lose focus on the customer element. Unfortunately, ITSM adoption is not a one-size-fits-all approach and so adoption can be different from company A to company B, which means that trying to adopt a process from a guide can be difficult and can feel impossible.

The answer to good ITSM adoption practices lies within those practitioners who have implemented processes, experienced the highs, the lows, the sweat and even the tears. In order to really build best practices these people need to share these experiences back to the rest of the community. So one way I think we could do this is to arrange a ‘Free ITSM Practitioner Meet Up’ which I thought could maybe be called ITSMME (me=meet up). This would follow the successful Cloudcamp format and would be an evening, free to attend event with an agenda like this:

  • 6.30pm  – Introduction  - introducing speakers and maybe a theme.
  • 6.40 – 7.30pm – ‘Preach and Teach’ – Quick 10-minute volunteer presentations centered on a central ITSM theme.  This has to focus on best practices, experiences, lessons learned, tips, etc.  No software/solution plugs, i.e., this is not a platform for vendors to sell their solutions but practitioners to share their experiences with other practitioners.
  • 7.30-8.30pm – Volunteer panel from audience – We take 3-5 ITSM topics and promote discussion between the panel and audience. The idea is that if an audience member does not like an answer from the panel then the audience member can take the panel members place (this is obviously all done in a friendly way).
  • 8.30pm – Drinks and food (networking)

So would you attend? We’re actively trying to find new ways to engage with our clients, so if you’re not completely sold, I welcome any feedback to make the agenda more compelling.


Local Interest Groups

Would you consider collaborating with one of the nearly 40 Local Interest Groups in the US for this event. I've been working with the SF Bay Area LIG for 4 years and we routinely put on these events for our practitioners, itSMF members, and guests. We've had some incredible speakers, wonderful hosts and great networking and collaboration from our member practitioners. Each LIG has access to members in their area and all are invited. More information can be found here. www.itsmfusa.org. If you would like to put on an event in the Bay Area, please write or call.



It's indeed a great idea -- that's why Ian Clayton and I decided to do it.
We have been planning it for a while and held our inaugural one yesterday in association with the San Diego chapter of the Help Desk Institute!
We are on twitter as @servicecamp
More details can be found here: https://www.servicemanagement101.net/pages/servicecamp-home

Anyone is welcome to contact me with questions or with their interest in sponsoring one.


Service is Simple

John, as Ken says, great minds think alike. We have been shaping the ServiceCamp and LeanCamp programs for over 6 months with the underlying goals of helping practitioners network to ask and answer questions they find most pressing. Our goal is to finalize a delivery kit that others can take advantage of. Why did we do this? For very much the same reason the original BarCamp did - low cost opportunities to regenerate grass roots involvement and definition of the industry challenges.

Its clear that in many locales, the definition promoted and used by IT folks for service and service management are at best 'out-dated'. I feel they are plain wrong when compared with what the business has used for years. Add to this the fact that it causes ITSM projects and initiatives to focus on the wrong things and pay only lip service to the customer need, and we had the recipe for disaster in the professional community.

So, we moved ServiceCamp from an onsite delivery to a public delivery (the onsite remains an option). How it works, and how to get involved is posted here: http://www.servicemanagement101.net/pages/servicecamp-whatis