Make no mistake - IBM’s Watson (and others) provide the *illusion* of cognitive computing

IBM has just announced that one of Australia’s “big four” banks, the ANZ, will adopt the IBM Watson technology in their wealth management division for customer service and engagement. Australia has always been an early adopter of new technologies but I’d also like to think that we’re a little smarter and savvier than your average geek back in high school in 1982.

IBM’s Watson announcement is significant, not necessarily because of the sophistication of the Watson technology, but because of IBM's ability to successfully market the Watson concept.   

To take us all back a little, the term ‘cognitive computing’ emerged in response to the failings of what was once termed ‘artificial intelligence’. Though the underlying concepts have been around for 50 years or more, AI remains a niche and specialist market with limited applications and a significant trail of failed or aborted projects. That’s not to say that we haven’t seen some sophisticated algorithmic based systems evolve. There’s already a good portfolio of large scale, deep analytic systems developed in the areas of fraud, risk, forensics, medicine, physics and more.

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What's Your APAC Enterprise Software Strategy — SAP Or SaaP?

A number of Forrester analysts from the Asia Pacific region attended the recent SAP analyst event in Singapore. Meetings with SAP global and regional executives and a large number of detailed breakout sessions over the 1½-day event all clearly indicate that SAP is continuing to try and reposition itself as a true generalized application platform player.

At the core of (almost all) initiatives is the HANA in-memory database technology. Whatever the problem, HANA will solve it (said with tongue planted very firmly in cheek). While the technology clearly has immediate performance benefits, particularly for existing SAP clients, net-new customers will likely need to compare the value of SAP’s offerings with others much more seriously.

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Asia Pacific in 2013: Hype, fear, panic and paranoia drives the “googlization” of business intelligence and analytics

In a previous post I highlighted that disruptive technologies don't even need to be implemented to be disruptive. The mere fact that vendors and other organisations are either creating or being swept up in the hype can be a major disruption to any organisation. 

In our soon to be released research on Asia Pacific Trends for 2013 we highlight a number of disruptive trends that are affecting organisations all all types and sizes - whether commercial, government or not-for-profit. None is more profound than the impact that big data will have on Asia Pacific organisations in 2013. The Asia Pacific region has a very broad spectrum of capabilities, maturity and variations in its outlook and optimism. Big data and deep analytics are two areas where we see significant disruption occurring. The Asia Pacific 2013 trends report highlights some of these differences in Asia Pacific and calls out specific implications for specific markets. There's also more detailed information in our Big Data in Asia Pacific report, also due out shortly.

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Big Data in Asia Pacific: Why you don't even need to own disruptive technologies for them to be disruptive

I've been spending the last few months doing research and a number of speaking engagements and webinars on the evolution of Big Data in Asia Pacific. What has become clear is that APAC organisations are struggling with the disruptive forces of big data - whether they have actually implemented it or not.

Disruptive technologies are often assumed to be disruptive because of the transformational benefits they might bring to those organisations that actually implement them. However, this research has highlighted that disruption exists simply because the concept exists. Whether the term relates to something physical or real (or not), it's still becoming disruptive to the organisation. We've seen this many times before - cloud computing, radio frequency identification tags (RFID), electronic market places - the list goes on.

How companies choose to cope with this disruption...or how they attempt to challenge it head-on...is particularly interesting. For some, it's a case of complete denial - "there's nothing new or different about this technology (or the problems that it's supposed to be solving)...so we don't need to do anything". For others it's a case of failing fast and pushing the bounds of what is, or what is not, possible. Whether Big Data is the underlying driving force or not, really doesn't matter. It's a catalyst for change that brings a change in thinking, a change in organisational priorities and a change in operational and project budget allocations.

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The Changing Landscape Of Data Visualization Requires A Radical New Approach

In a recent media interview I was asked about whether the requirements for data visualization had changed. The questions were focused around whether users are still satisfied with dashboards, graphs and charts or do they have new needs, demands and expectations.

Arguably, Ancient Egyptian hieroglyphics were probably the first real "commercial" examples of data visualization (though many people before the Egyptians also used the same approach — but more often as a general communications tool). Since then, visualization of data has certainly always been both a popular and important topic. For example, Florence Nightingale changed the course of healthcare with a single compelling polar area chart on the causes of death during the Crimean War. 

In looking at this question of how and why data visualization might be changing, I identified at least 5 major triggers. Namely:

  • Increasing volumes of data. It's no surprise that we now have to process much larger volumes of data. But this also impacts the ways we need to represent it. The volume of data stimulates new forms of visualization tools. While not all of these tools are new (strictly speaking), they have at least begun to find a much broader audience as we find the need to communicate much more information much more rapidly. Time walling and infographics are just two approaches that are not necessarily all that new but they have attracted much greater usage as a direct result of the increasing volume of data.
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Do Banks Really Need To "Own" Mobile Banking?

Australian Banks have often been at the forefront of global banking trends, or at the very least, fast followers that learn quickly from the mistakes of others. In Australia, mobile banking has quickly become a "war" amongst the majors with a range of different banking services and approaches - from basic access to transactional histories, transfers, payments, integrated retail services, and even near-field-communications-based micro-payments systems.

But how much of the mobile banking channel do banks really need to own? Most banks no longer own or operate their own ATM networks. They control the flow of transactions through that channel, but they generally have little to no interest in owning the assets or operating ATM cash management processes. Mobile banking is a complex and costly business to be in. With the advent of Internet banking, it quickly became clear that the cost of delivering online banking services through the internet was rarely, if ever, a more cost-effective channel than the bank-owned and operated PC-based products (remember the dedicated dial-up modems!). But in theory it should have been. All of the cost modeling showed that it should be cheaper. Yet banks have continued to invest more and more in building out, maintaining, operating - and particularly securing - their Internet banking channels.

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Why BT (Business Technology) Is Like Sex: If It Doesn't Feel Good, You're Doing It Wrong

Technologists love definitions. In fact, technologists particularly like arguing about definitions.

The term "BT" for example, is constantly under debate. Is it IT or BT? What is BT anyway? How is it different? This line of questioning really doesn't help deliver business results. I often equate it to trying to define "happy."

A poor business perception of IT's performance could actually be a strong indicator that IT is being driven more by arguing about definitions than getting stuff done. I've seen these "definitional disagreements" bring many technology supported business projects to their knees, the classic being data warehousing projects or CRM implementations.   

Whether you understand (or like) the term BT or not, the key to achieving better technology integration with business strategy is to avoid discussions about definitions. In fact, the magic answer is in the dictionary definition of happy itself.

hap·py [hap-ee]*

  1. delighted, pleased, or glad, as over a particular thing: to be happy to see a person.
  2. characterized by or indicative of pleasure, contentment, or joy: a happy mood; a happy frame of mind. 
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The Empowered BT Era Will Force (Yes, Force) A New Role For CIOs - And Drag IT Out Of The Backrooms

Reporting Manager. Computer Systems Manager. MIS Director. IT Manager. Chief Technology Officer. Director Of IT. Chief Information Officer. 

It's not just a change of job title. It's the recognition of the change of an era.

While the current term "CIO" engenders a spirit of managing information assets (not technology) the reality for many is that the CIO role is still just as much about operations, platforms, products, vendors and contracts as it is about developing the strategic value of information within the organization. But while we are distracted by the day-to-day running of our businesses, we forget that the world truly is changing. The old adage that we "overestimate what can be achieved in a year and underestimate what can be achieved in five" has never been more true.

CIOs are the new face of a new generation. We don't have a cool new name for you yet -- but it's coming. Whatever you will be called, it is what you do that will ultimately define you.

With these changes comes a completely new set of skills and capabilities for all of "IT" (I'm sure in 20 years' time even that will be called something different). The journey has already started. The ground has been moving beneath your feet for some time now. It's time to stop trying to "gain a seat at the table" and start organizing the party.

Here's just a couple of things we're seeing that are forcing CIOs roles to change and what to do about it -- now. 

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