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Posted by Jennifer Belissent, Ph.D. on February 10, 2014
As we all learned as kids, it's nice to share. That holds true for public sector organizations as well, particularly in tough times. Public sector organizations don't have the privilege of dialing back on scope in challenging economic times. In fact, when the going gets tough, government organizations often have to kick into high gear. And that was the case with state unemployment insurance (UI) programs in the US, which saw spikes in applications when the economy slumped. But in most states the technology infrastructure wasn’t up to the task.
Clearly, something had to be done. And, the US Department of Labor (DOL) thought so too. DOL offered big money to modernize insurance systems, but only to states willing to collaborate as a consortium - only to states willing to share.
WyCAN, the consortium of Wyoming, Colorado, Arizona, North Dakota received a series of grants to invest together in a common unemployment insurance system to manage UI tax, claims and benefits, and appeals. The WyCAN project illustrates thought leadership in its business and technology management vision and teamwork in its execution and governance — providing best practices for undertaking a shared technology procurement and services development.
For details on how they collaborated to draft common requirements, issue a joint request for proposal, and select a technology provider to develop and deploy their new UI system, take a look at my recent report, Shared Services: If WyCAN, So Can You!
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