- log in
Posted by Jennifer Belissent, Ph.D. on September 15, 2011
Smart cities come in all shapes and sizes. There is not one definition of smart. Think about the terms “street smart” and “book smart.” When I think about the initiatives or reforms that we’re seeing across cities, I’ve started categorizing them along these lines. New initiatives like sensor-based parking and traffic optimization fall into street smart, while streamlining of back office processes and applications tend to be more book smart. And as we know, it takes all kinds.
The hype of smart cities, however, has focused on the sexy new kid on the block. Everything sensor-based and “intelligent” has gotten top billing from vendors. However, many cities need to start cracking the books first.
Here are a few ways to start:
- Rationalization of back office applications. Sprawling or at least siloed IT infrastructure and business apps can be upgraded and consolidated. Several CIOs I’ve spoken with have mentioned that this is a big challenge. Department heads don’t want to give up control over their domain, as they see it. Big cities find themselves with multiple enterprise resource planning (ERP) systems running across different departments in a city: Parks and Recreation licenses ERP from one vendor; Public Works subscribes to ERP services from another; Transportation manages their fleet with yet another.
- Streamlining of front office business services. Complex processes across multiple departments can be streamlined and automated. One area that cities are starting with here is business registration. An entrepreneur wants to start a new business or a business wants to move into a city but they face a complex process requiring multiple forms and trips to various city departments. Making a city a better environment for doing business starts with the process of registration. And, since the World Bank tracks how well countries and cities are "Doing Business," there are baselines for comparison.
These are just some examples of impactful reforms that I consider part of becoming a smart city. But they seem undervalued next to the attention given to everything labeled as “smart,” such as “smart transportation,” “smart public safety,” etc. Yet it seems that the books are coming back in vogue.
Last week I attended an IBM Analyst Day in Milan specifically on smart cities. Many of the sessions were dedicated to better understanding of their new IBM Intelligent Operations Center (IOC), which brings together data from multiple city departments and provides a single view into the city. Imagine the transportation, utilities, and public safety departments being able to access and monitor each other’s activities. Transportation would know if there had been a power outage that knocked out the stoplights or streetlights, and the police would be able to increase patrols in those neighborhoods. These events might be triggered by the “streets smarts” of new video surveillance systems, smart grid, or sensor-embedded streets, but they can also trigger a workflow to address the problems: dispatching a police car or checking resources to address the issues. While Dr. Colin Harrison noted that there was risk of “scope creep” in that IOC was not originally “intended to do back office integration,” I was pleased to hear how basic back office applications fit into their Smarter City strategy. I almost jumped out of my seat. I like “book smart.”
In fact, one of the breakout sessions presented the Smarter Planet Enterprise Solution, which referred to the IBM Intelligent Back Office for Government (from IBM Global Business Services). This solution apparently brings together traditional enterprise applications, business process management, and the new IOC. From the way it was described, the solution is ISV independent. A city doesn’t need a wholesale transition but can keep a heterogeneous backend. Ideally, that enables a hybrid backend facilitating application consolidation and rationalization. And that is one of the best ways for a city to start getting “smart.” It falls into what I’ve called “Smart Governance.”
So, let’s encourage cities to hit the “books.” While maybe not as sexy, “book smart” can be as effective as “street smart” in helping cities address the issues they face.
Related Forrester Research
Search Forrester's Blogs
Planning for innovation and risk in the wake of Brexit »
Forrester Insights for iPhone
Key research and data points when and where you need them »
Forrester's CX Index
Predict how actions to improve CX will affect revenue performance.
Measure the customer experiences that matter most »
- Brad Bortner (7)
- Brandon Purcell (5)
- Carlton Doty (20)
- Cinny Little (4)
- Emily Collins (20)
- Fatemeh Khatibloo (33)
- Gene Cao (19)
- James McCormick (8)
- Jennifer Belissent, Ph.D. (5)
- Joe Stanhope (35)
- Kristopher Arcand (2)
- Lori Wizdo (2)
- Marc Jacobson (1)
- Michael Barnes (9)
- Rob Brosnan (19)
- Rusty Warner (17)
- Srividya Sridharan (17)
- Tina Moffett (17)