Jeffrey Hammond serves Application Development & Delivery Professionals. See the full Analyst bio.
Visit Forrester.com to learn how we make Application Development & Delivery Professionals successful every day.
Follow Jeffrey on Twitter.
Jeffrey Hammond serves Application Development & Delivery Professionals. See the full Analyst bio.
Visit Forrester.com to learn how we make Application Development & Delivery Professionals successful every day.
Follow Jeffrey on Twitter.
Posted by Jeffrey Hammond on February 8, 2011
Ever hear about the "First Rule of Holes"? It's pretty simple — if you find yourself in a hole with a shovel, the first thing to do is.... stop digging!
That's kind of what it's like in app dev when it comes to release management: We've dug ourselves a pretty deep hole, and it's impacting our overall ability to ship software on time. We recently ran a survey of app dev professionals that confirms what we hear in our client inquiries: Most development leaders are frustrated with slow software delivery and their release management process (see Figure). While Agile speeds software design and development, it doesn't do much to speed up release and deployment — creating a flash point where frequent releases collide with slower release practices.
But some organizations have stopped digging themselves in deeper. They are working with their peers in operations to streamline release management and cutting steps into the side wall of their hole so that they can climb out, step by step. Here are five steps that they are taking:
If you're interested in some of the specific tactics that are behind these steps, check out the new research I've published on the topic.

Attend the complimentary Webinar Provide Next Generation Services To Your Customers June 1, 2013, 1:00–2:00 p.m. EST
Comments
Mobile
Hi Jeffrey,
Interesting article - could you tell me how many of your 101 IT professionals were interested in Mobile Release Management processes? At either (1) an enterprise releasing mobile apps to their users or (2) Mobile Handset/Operator professionals releasing devices/apps to their customers?
My hunch would be that your chart would be even 'bluer' ?
(in more ways than one)
Mark
Mobile release management
I don't think I could tell you what they were releasing, but I suspect you'd be right. Especially with indeterminate approval periods on some devices - to say nothing of the difficulty of over the air provisioning at this point. I can tell you that 5 of the respondents were in the utility/telco industry classification. Their averages were:
Visibility: 4.4
Automation: 4.6
Flexibility: 5.2
Recoverability: 5.0
Speed: 7.6
Reliability: 5.4
Quality: 5.6
So it appears that these folks can release a lot of stuff quickly, but they're not sure what it is, or why it works and often it doesn't. :-)
Thanks,
Jeffrey
PaaS and Dev Ops to help Release Management
Great article – too often I speak to customers who think that agile can be implemented in a silo and the rest of the value delivery chain and for that matter the rest of the organization will just follow suite and be able to adapt to this new way of working, but in both small and in particular large scale enterprises this isn’t the case.
You mention some very practical advice in the post – I wonder if you have any data points on adoption of PaaS and DevOps agendas as they align to:
1. Architecting software for rapid change
2. Expanding release management throughput
I.e. are you seeing more customers looking to align their DEV and Operations organizations in order to “smooth” out the release process in a continuous world and actually taking steps towards doing this, e.g. creating a Dev Ops team, investing in Dev Ops tooling?
Thanks
Genefa
Thanks for sharing your
Thanks for sharing your suggestion on improving the release management process. While finding experts on release management, I found your website.
I am now building a release management software and I would like to kindly receive your expertise feedback on the software by trying the beta version. Therefore, could you please visit the project website: http://www.ngashint.com and join the beta user list?