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Posted by Jeff Ernst on March 30, 2011
Cloud computing and CRM giant salesforce.com has acquired Radian6 to add real social media monitoring and engagement to its suite of clouds, in a deal valued at $326 million. Why do I say "real"? Salesforce.com has been talking about social CRM and the importance of feeding social media mentions into sales and service processes for quite some time, but this acquisition will let salesforce.com deliver on that vision in a much bigger way.
I wrote about social listening platforms in my February report on "Emerging Technologies B2B CMOs Should Watch In 2011." CMOs should take notice of this acquisition because it represents the first foray for salesforce.com into capabilities that CMOs at large enterprises should care about, and since salesforce.com is aggressively trying to increase its penetration in the large-enterprise market, it could be followed by other additions to form the strikingly missing marketing cloud, namely marketing automation to support lead nurturing and closed-loop marketing. Salesforce.com will also likely take Radian6, or a version it ports to the Force.com platform, to its bread-and-butter midmarket, making social listening a bigger part of the marketing strategy for smaller and midsize firms, as it should be.
Here are a few valuable use cases that will result from this marriage that can improve sales and marketing effectiveness and/or the customer experience your firm delivers:
What other use cases can you think of?
Time will tell how well these companies and cultures combine. But at first glance, this looks like a great thing for both companies as well as marketers currently using salesforce.com, those considering a new CRM, and those already using Radian6.
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