BSM Rediscovered

I have in the past lamented the evolution of BSM into more of an ITIL support solution than the pure IT management project that we embarked on seven years ago. In the early years of BSM, we all were convinced of the importance of application dependency discovery: It was the bridge between the user, who sees an application, and IT, which sees infrastructures. We were all convinced that discovery tools should be embedded in infrastructure management solutions to improve them. I remember conversations with all big four product managers, and we all agreed at the time that the “repository” of dependencies, later to become CMDB, was not a standalone solution. How little we knew!

 What actually happened was the discovery tools showed a lot of limitations and the imperfect CMDB that was the result became the center of ITIL v2 universe. The two essential components that we saw in BSM for improving the breed of system management tools were quietly forgotten. These two major failures are: 1) real-time dependency discovery — because last month’s application dependencies are as good as yesterday’s newspaper when it comes to root cause analysis or change detection, and 2) the reworking of tools around these dependencies — because it added a level of visibility and intelligence that was sorely lacking in the then current batch of monitoring and management solutions. But there is hope on the IT operations horizon.

These past few days, I have been briefed by two new companies that are actually going back to the roots of BSM.

Neebula has introduced a real-time discovery solution that continuously updates itself and is embedded into an intelligent event and impact analysis monitor. It also discovers applications in the cloud.

Evolven has introduced a change control solution that discovers all changes in real time, analyzes their impact, detects the rogue ones, and proposes an actionable dashboard for remediation. It connects to the service desk change requests to determine what was authorized.

Neither solution encompasses all that BSM embodies today, but they represent the original BSM spirit: effective solutions that provide immediate results by building a bridge between the end user and IT operations.


Too bad Neebulas web prescence is rooted in the past as well

When trying to access Neebulas homepage, I simply get:

"To enjoy this site you'll need to update your Flash Player. It's easy, painless and will take just a moment...".

with no failback for those of us who prefer to surf without Flash enabled. Having enabled
it to see what it's all about, there's nothing there that _should_ require Flash at all, but the
_whole_ homepage is implemended using Flash.

Perhaps a good strategy a decade ago, but incomprehensible for a new company of today.

You are right about the site.

You are right about the site. Neebula just went out of stealth mode so we are still with a preliminary web site. This will be fixed very soon as we move to our new website

Cachet website covers both Evolven and Neebula


If you need access to a website that describes both the Evolven and the Neebula solutions without need for Flash, then take a look at:

and you will find both solution and technology pages that describe these two exciting vendors that we represent in the UK and Ireland.

I am also able to confirm that from initial sorties into the UK market we are getting much resonance with J-P's blog post and we are finding heroic people trying to implement auto-discovery and keep-up-to-date CMDB mapping to service layers without the aid of Neebula - they welcome our arrival like the US cavalry coming over the horizon.