Your Thoughts: How Mature Are Cloud Computing Services?

James Staten

Enterprise IT infrastructure & operations professionals have many cloud computing technologies to choose from today, and new solutions seem to appear all the time. What are all these technologies? How do you categorize them? Which are mature and which need a lot of work?

Forrester is kicking off a TechRadar on the topic and wants your input. A Forrester TechRadar attempts to provide clarity about the types of technologies in a given category and plot their maturity today and the pace at which it is improving, as well as the level of business value this type of technology will bring to enterprise IT.

Forrester defines cloud computing as: a standardized IT capability (services, software, or infrastructure) delivered via the Internet in a pay-per-use and self-service way. As a starting point, we have excluded Software as a Service (as Liz Herbert did a great TechRadar on SaaS already) and have carved up the rest of the cloud services into the technology categories below. Do we have them right? Are we missing any? If you have experience with any of the products in these categories (or others we didn’t mention) we want to hear your thoughts about them. How ready do you think these services are for enterprise consumption? Are they maturing quickly or is this area a wait and see?

Drop us a comment below or contact me directly at or on Twitter at Staten7. And thanks for your contributions to Forrester research.

Cloud computing technologies to be included in this report are:

Technology category Subcategory Examples (not exhaustive)
1. Infrastructure-as-a-Service platforms   Amazon Web Services EC2, The Rackspace Cloud, GoGrid
2. Software Platform-as-a-Service   Windows Azure, Google App Engine,
3. Cloud Infrastructure Services   Infrastructure IT services delivered from the cloud
  3a. Storage-as-a-Service Nirvanix, Amazon S3
  3b. Disaster Recovery-as-a-Service SunGard Virtual Server Replication
  3c. Backup-as-a-Service Iron Mountain LiveVault, i365 Evault, IBM Business Continuity and Resiliency Services
4. Cloud Application Services   Application services delivered from the cloud
  4a. Database-as-a-Service Google BigTable, Amazon SimpleDB, MS SQL Data Services
  4b. Cloud billing services Google Payment, Amazon DevPay, Zuora Zcommerce
  4c. Integration-as-a-Service Amazon Simple Queuing Service, Boomi, CastIron, Informatica,
Linxster, Online MQ, OpSource Connect, Pervasive
  4d. Business Process Management-as-a-Service Appian Anywhere, Intensil, Skemma
5. Cloud Management Software   Appistry, CloudSwitch, Elastra, RightScale
6. Cloud Labs   Citrix
C3 Lab, Electric Cloud, SkyTap, Surgient Cloud 
7. Desktop-as-a-Service   Desktone, MokaFive, Simtone, ThinkGrid

By James Staten

Check out James' research



re: Your Thoughts: How Mature Are Cloud Computing Services?

You missed our platform, WorkXpress, which could be considered database as a service.

re: Your Thoughts: How Mature Are Cloud Computing Services?

Thanks for putting together a table summarizing cloud services. I will be reference it to our customers. If you are on Windows you can use CloudBerry Explorer for Amazon S3. With FTP like client it makes managing files in S3 EASY It supports most of the Amazon S3 and CloudFront features and It is a FREEWARE. It is an example of yet another management tool for cloud platform.

re: Your Thoughts: How Mature Are Cloud Computing Services?

Why did you not mention in your post? I first heard of you from them.Do you not feel they belong in your list?

re: Your Thoughts: How Mature Are Cloud Computing Services?

Hello,I think this helps to clarify definitions and/or extend the debate by way of categorizing the elements that make up cloud services.However, I don't think there should be a distinction between "Infrastructure as a Service" and "Cloud Infrastructure Services" or "Cloud Application Services" or "Cloud Management" because the later three are subcategories of the first (i.e. Infrastructure).So, I agree with the subcategories, but not necessarily with all the main categories.Thank you for the effort...