Posted by Jackie Rousseau-Anderson on May 17, 2011
I have been chipping away at a unique research project for quite a few months now. This particular project has me diving into a data set comprised of respondents who have taken our Technographics® mail surveys for the past four years. My plan is to examine the technology behaviors and attitudes of these individuals over time, exploring things like how they adopt technology and how their attitudes change (or don’t change). While the exercise is challenging, and at times utterly maddening, it got me thinking about the role of trending and other traditional research approaches in the world of “new” market research (MR). Referring to trend lines created in quantitative surveys has been a staple of traditional market research, and benchmarking one year’s numbers over another is a must-have in any report. But do these traditional research activities still fit into the world of new MR? And if so, how? For instance:
- What happens to trending? New methods such as social media monitoring don’t lend themselves to trend lines and cohort analysis very well yet. Does this mean we need to pivot our thinking away from leaning on trends to “normalize” our data? Or do we need to establish new benchmarks?
- Who’s going to provide the benchmark figures we need? Will each company have one “traditional” survey it runs every year to gather benchmark numbers and complement its additional research with other methods? Or will this be a service vendors will offer — like a kind of Census Board? Will the lower dependency on traditional survey methodologies influence panel usage, and if so, what does this mean for panels if members are only fielded an occasional survey?
- How do we remove our dependencies on traditional approaches? One of the great things about trending is that it acts as a safety mechanism. I’ll be the first to admit that I always ask to see trends when applicable so that I can determine whether a fluctuation in the data is real or not. Perhaps you’re a trend addict, too, or maybe you’re addicted to another particular sampling approach. Whatever it is, how do we get ourselves, and our stakeholders, to let go of those research crutches and move forward?
I’m not passing judgment on the trending (or non-trending) issue. Instead, I’m opening the conversation about how we move from traditional research to new methods. At the end of the day this is really about more than just trending data. As we explore and incorporate new methodologies, we need to have contingency plans in place that move forward with us. This probably includes research on research as well as running different research methodologies in parallel to understand the influence of the methodology on the research outcomes.
It may not be an easy or a direct path, but once it’s laid out, it will be easier for everyone involved to be bought in. In fact, I think I’m going to work on a road map for myself right now so that on my next report, I won’t be banging my head against the wall.
Search Forrester's Blogs
Forrester's CX Index
Predict how actions to improve CX will affect revenue performance.
Measure the customer experiences that matter most »
Free On-Demand and Live Events
Latest events from Forrester analysts, online and in person »