Reinvent IO In 2013

John Rakowski

This post is based on my new report 'Reinvent The Role Of Infrastructure And Operations Executive In 2013’ 

In 1898 there was the first international urban planning conference in New York. This conference was the first of its kind as it looked to address the challenges of the world’s fast growing cities. It’s hard to contemplate today but the main topic on the attendees’ lips was ---horse dung! That’s right, the concern was that in 50 years time cities such as London would ‘disappear’ due to nine feet of manure being generated by the horses used to transport people around the city. Well, we all know that did not happen and I am happily sitting in the comfort of Forrester’s London office –dung free. Our savior was the automobile and experts did not account for this technological innovation.

Ok, John, so what has this got to do with the future of I&O executive skills?

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‘Jurassic Park’ Proves That The PC Won’t Die

JP Gownder

In the original Jurassic Park movie (which will be 20 years old this June), the young girl Lex Murphy (played by Ariana Richards) asks Dr. Alan Grant (played by Sam Neill) what happened to the dinosaurs. Dr. Grant replies with the thesis from his academic works (as quoted here):

Many scientists believe the dinosaurs never really died out 65 million years ago. These scientists believe dinosaurs live on today -- as birds. The dinosaurs were too large and their food supply is too small, so the dinosaurs became a likely example of natural selection -- in short, they were forced to adapt or perish.

The personal computer already experienced a large tectonic shift, evolving from velociraptor to sparrow in just a few years. Back in 2007, end user computing looked very different from today: It was a simpler world of form factors, operating systems, and ecosystems. Even so, in 2007 we predicted:

By 2012, the industry won't include just two form factors, laptops and desktops, but five or more form factors that are universally viewed as differentiated products.

We were correct, and computing “biodiversity” bloomed:  smartphones, tablets, laptops, desktops, eReaders, phablets, or adding in form factors that peaked and fell quickly (like netbooks). In fact, we are living in an era of unprecedented experimentation – a flowering of myriad computing form factors attempting to carve out their own evolutionary pathways. The descendants of the velociraptor include a wide array of connected devices, each blazing its own trail.

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Enterprises In AP Must Build On Three Pillars To Manage BYOT Information Security

Katyayan Gupta

Information workers in organizations across Asia Pacific (AP) are increasingly using personal mobile devices, applications, and public cloud services for work. Forrester defines this as the bring-your-own-technology (BYOT) trend. This behavior is more prevalent among employees above the director-level (C-level executives, presidents, and vice presidents) than those below that level (individual worker, contractor or consultant and manager/supervisor). Data from Forrester’s Forrsight Workforce survey, Q4 2012 corroborates this trend in AP.

We believe that the BYOT trend will strengthen over the next two years in AP, primarily fueled by employees below the director level. Increasing options, quality and affordability of devices, apps, and wireless connectivity, coverage, and capacity will contribute to this expansion. In order to secure corporate data, organizations will need to:

  • Develop Corporate Mobile Policies: Organizations must build cross-functional teams to plan their mobile strategies. This should include representatives from different LOBs like finance, HR, legal and sourcing. Moreover, the policy must clearly define guardrails to provide flexibility to employees but within boundaries and in compliance with local regulations.
  • Identify Technologies To Secure Corporate Data: 29% of business-decision makers in AP report that the rising expectations of younger workers require businesses to push enterprise IT to keep technology current. This is why it is critical to identify both back-end and front-end technologies and suppliers that can optimize mobile device and application management in a secure manner. Focus should be on networking layer security and mobile device management solutions.
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Forrester In Your News: Browser Wars, BYOD (again!), x86 Servers, Disaster Recovery, Mobile Engagement . . .

Doug Washburn

If IBM is thinking about exiting the server business, why should you in enterprise IT stay in it? If BYOD accelerates browser diversity, how will you develop and support corporate apps differently? And how will the globalization of eCommerce impact your business?

These are just a few of the questions you might be asking yourself based on the headlines from this week. If you're looking for answers, hopefully this third installment of "Forrester In Your News" for IT Infrastructure and Operations (I&O) professionals will help.

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2013-The Rebirth Of CA?

John Rakowski

“If you are in the tech business, you need to be willing and able to change”

This statement was made by Michael P Gregoire, CA Technologies’ (CA) new CEO and it pretty much summed up the vibe at CA World 13 this week. I have to admit, as I sat with my fellow Forrester colleagues, Eveline Oehrlich, Courtney Bartlett, Peter O’Neill and Glenn O’Donnell, waiting for the opening keynote I had thoughts in my head of the CA of old. These were formed during my time as an enterprise management consultant in which I saw CA make numerous, good acquisitions but struggle to keep their promises of integration and simplicity – two key ingredients for good enterprise management solutions. To be fair, this has not just been a problem for CA though, as many of the other large solution providers in this space have tripped over the same hurdles.

But, times are changing and the IT Management market is experiencing a renaissance with innovative new solutions that aim to accelerate I&O professionals adoption of Business Service Management (BSM). BSM until now has been a utopian dream but with the increased complexity of IT, from a people, process and technology perspective, means that this now has to become a reality for enterprise IT organizations. Encouragingly, some solution providers in this space are rising to the challenge and judging by the vision and energy portrayed by CA execs over the course of CA World 13 – CA could end up being one of the front-runners of the pack.

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Leverage mobile payment deployment to support expanded business in China

Bryan Wang

 

In China, mobile commerce has become one of the top priorities for organizations in retail, hospitality, transportation and other services industries, given the dramatic growth of smartphone adoption and the exploding e-commerce spending. Alipay, the leading third-party online payment platform in China and sister company of the country’s largest C2C website Taobao.com, claims 60 million mobile payment users and estimates 10% of its 2012 transactions were from mobile devices.

In terms of mobile payment, mobile proximity payments and mobile remote commerce have gained momentum through early industry implementations and government support. Starting 2011, the variety of technologies and platforms available in the market has grown significantly.

Under such circumstance, many IT organizations are interested to understand more about the landscape of the mobile payment space. They are also seeking information about the multiple platforms that will be enabling them for their corporate mobile commerce strategies, especially considering that the mobile payment market landscape in China is dramatically different from other parts of the world.

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IBM Escalates The DevOps War With UrbanCode Acquisition

Glenn O'Donnell

On Monday, April 22, IBM announced it acquired UrbanCode, a small but exciting vendor based in Cleveland, OH that is focused on improving various aspects of the application lifecycle. Both IBM and UrbanCode have been increasing their marketing rhetoric to position themselves in the rapidly expanding DevOps market. On this same day, CA Technologies - at its CA World conference in Las Vegas - was loudly proclaiming its own DevOps capabilities, springboarding off its own recent acquisition of Nolio

The IBM-UrbanCode deal has already closed. Financial details were not disclosed, though the purchase price is inconsequential in the huge scale of IBM's finances.

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Managing Application Performance In The Cloud Is A DevOps Team Effort

Dave Bartoletti

As businesses get serious about the cloud, developers are bringing more business-critical transaction data to cloud-resident web and mobile apps. Indeed, web and mobile apps that drive systems of engagement (how you interact with your customers and partners) are the reason why many companies look to the cloud in the first place. Public clouds offer the speed and agility developers want, plus the development tools they need. Once you’ve built a killer web or mobile app in the cloud and it’s in production, driving real revenue, who’s responsible for making sure it performs?

It’s a team effort. Developers have to think about performance management as they build, and IT operations teams need to design application monitoring and management into their cloud deployment processes up front. Why? Because there’s no time to do it later. You won’t have time to implement a new app monitoring solution for each new cloud app before you need to get it out to users. And once it’s out there, you need to be tracking user experience immediately.

In traditional IT, one of the reasons we could get away with limited insight into application performance was because we usually overprovisioned resources to make sure we didn’t have to worry about it. It’s easier to have excess capacity than to solve tricky performance problems – problems you might only see once in a while.

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Apple’s Healthy iPad Business

JP Gownder

Apple’s earnings call yesterday (for the quarter ending March 30, 2013) revealed that its tablet product category, comprised of iPad and iPad Mini, is extremely healthy:

  • iPad quarterly sales rose year-over-year to 19.5 million compared with 11.8 million in the same quarter last year. This represented an over 65% increase. Seasonality effects – like the holiday season in many countries in November and December – meant that sequential-quarter sales dipped (as would be expected). What It Means: The iPad was the fastest-growing product segment for Apple by far. The iPad Mini has generated a new pathway for market penetration, while the iPad continues to be the market leader in its size category.
  • International – particularly Asian – iPad sales grew quickly. CEO Tim Cook called out successes in China (where iPad sales increased by 138%) and Japan. Apple plans to double number of stores in China from 11 to 22 in the next 2 years. What It Means: Having a healthy Asian business will be increasingly important to the iOS ecosystem as it competes with Android. (In China, for example, Android tablets enjoy a strong market presence). Apple is making the right moves to bolster its sales and its ecosystem in Asia.
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OpenStack Summit Report: Real Customers Building Better Products Faster With Open-Source Cloud

Dave Bartoletti

At the OpenStack Summit in Portland last week, the open-source cloud platform got real, to echo Forrester’s cloud team predictions for 2013. At the busy gathering attended by over 2,400, suits mingled effortlessly with hoodies and deep-tech design committee meetings were sandwiched between marquee-name customers sharing success stories. Three core themes drove the show, as outlined by Jonathan Bryce in the opening keynote: the OpenStack technology platform has matured, the ecosystem is vibrant, and the global user footprint now includes enterprise customers doing real business.

The show followed on the heels of the Grizzly release, the 7th release of the OpenStack platform. Along with stronger support for VMware and Microsoft hypervisors, Grizzly widens block storage options and includes 10+ new enterprise storage platform drivers and workload-based scheduling. A wide range of new network plugins expand the platform’s software-defined networking options and a sexier Dashboard to access, provision and automate resources.

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