Indian Organizations Embrace Mobile Applications For Employee Enablement, But Must Also Target External Customers

Katyayan Gupta

From June to August 2013, Forrester invited large and medium-size organizations in India to share details about their live enterprise mobility applications. Our objective was to understand how Indian organizations are leveraging mobile applications to better connect with customers, partners, and employees. In total, we received details of 59 mobile application projects from 41 organizations with more than 500 employees in India. These organizations are spread across verticals like manufacturing, financial services, automotive, media, healthcare, professional services, telecommunications, and utilities. Our research provided some interesting findings:

  • Mobile application development is skewed toward internal, employee-facing projects. Among the projects reviewed, 59% of the enterprise mobility applications have been developed for internal employees, 23% target customers, and the remaining 18% are for business partners. Most organizations in India are first developing applications for employees, because calculating the ROI is easier and more tangible for employee-centric applications as compared with customer- or business partner -centric applications. For instance, sales force/field force automation is currently the most commonly developed mobile application by Indian organizations.
  • The majority of projects are co-owned by IT and business. 71% of the enterprise mobility application projects we covered are jointly owned by the IT team and the relevant business stakeholders. Business inputs, especially on user interface and experience, are key to ensuring adoption of mobile application post-launch.
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Cloud computing and highly secure data DO mix

James Staten

Every client (especially every government client) who says I’ll never use cloud services with highly secure data needs to hear this story. In no more sensitive a place than law enforcement is just such a value proposition playing out.

Police departments in 18 states in the US, and soon Canada, are dramatically increasing the efficiency of commercial use of highways through a disruptive SaaS solution that costs a fraction of the incumbent service and mixes well with their permitting and inspection databases.

If you drive toll roads or bridges you know the value of Drivewyze. In rush hour, you can wait 10-25 minutes to pay your toll with cash or you can sign up for an electronic toll system that lets you breeze past. Drivewyze does the same for commercial trucks and fleets but not at toll booths but weigh stations, that take much longer to get through. And in the trucking business every minute lost at a weigh station can cost thousands of dollars in lost delivery time.  For law enforcement the value is even higher as any time lost inspecting a safe truck is time not spent stopping an unsafe one.

The system works by helping known-good drivers and trucks register with the weigh station wirelessly as they approach it on the highway, get an all-clear, then drive right by. Trucks send their credentials to the weigh stations using any mobile device they happen to have – iPhone, Android, Blackberry. Anything with a cellular connection will do the trick. At the weigh station, they receive the information about the driver over whatever equipment they have – aging PCs and laptops are most common. The system checks each driver and truck against long-standing databases of safety records, expired licenses, past weigh station checks and other information that would indicate an unsafe driving circumstance.

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Breaking Down VMworld 2013: Barcelona Cloud Management Update

Dave Bartoletti

We recently published our Quick Take report Breaking Down VMworld 2013, covering the San Francisco show. In that doc we talked about the need for VMware to consolidate and clarify its cloud and virtualization management stack. Since Barcelona has become the venue for VMware management announcements, did VMware deliver this week? The short answer is “yes, stay tuned.” While most press reports focused on the Desktone buy and the expansion of vCloud Hybrid Service to Europe, I was watching for some direction on cloud management and like what I’ve heard so far.

Cloud management tools today tend to offer too much or too little, and that makes cloud either too expensive or too hard. Cloud managers have to either roll their own with evolving open-source management tools, or buy into a Frankenstack of cloudy infrastructure and app management tools with overlapping features, too many interfaces, and (often) several ways to automate the same workflow. Finding that happy middle ground – packaged cloud management stacks, well-integrated, easy to buy and easy to use – must be the goal for those vendors who want to both make money off cloud management and make cloud easier for enterprise I&O buyers.

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A Summary Of The Technology Monitoring Market In 2013

John Rakowski

A couple of weeks ago I wrote a post about the rising number of ‘computer glitch’ articles during 2013 and discussed that our approach to technology monitoring is not good enough for today’s digital economy. Equally I have also seen an increasing number of inquiries in relation to monitoring and management strategies as businesses start to realize the importance of business technology monitoring. This has been good to see but in order to achieve ROI from any monitoring or management solution investment you have to firstly understand the business importance of the IT or digital services that you provide before making any purchasing decisions. While working on Forrester’s TechRadar on Business Technology Monitoring it became evident that the monitoring solution market is evolving at quite a fast pace with a number of developments in infrastructure, application and end user monitoring resulting in new features and new solution approaches.

So if you are responsible for, or are involved in, your company’s technology monitoring or management strategy then here are the major, high level market developments that you need to be aware of:

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VMware Buys Desktone as the Desktop-as-a-Service Market Heats Up

David Johnson
VMware Acquires Desktone. What does it Mean?
In Barcelona this week, VMware announced that it is acquiring Desktops-as-a-Service provider, Desktone. This is a market I've been watching for several years, and I think this is good news for both Desktone and VMware customers. On one hand it provides an alternative for VMware prospects who are unsure whether they want to make the investment in ramping up an in-house VDI initiative, and it provides a scale-out option for existing VMware View customers who may be loathe to make additional capital investments to expand their capacity. With Citrix also developing their own homegrown DaaS infrastructure offering for service providers, this move further legitimizes the DaaS market.
 
Forrester has been tracking the rise in interest in DaaS specifically in our Forrsights surveys of IT decision makers for the past 2 years, which gives us a unique view into the market. In Figure 1 below, we can see the rise in IT decision-maker interest in DaaS relative to on-premise hosted virtual desktops, and see that year-over-year growth of DaaS interest is strong. The market accelerated in part because Infrastructure-as-a-Service providers see it as a way to monetize their existing infrastructure investments. 
 
 
What is DaaS exactly?
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Are cloud platforms saying goodbye to the hypervisor?

James Staten

OpenStack, CloudStack, Dell, IBM SoftLayerand othersare pushing a new agenda in cloud computing, one that eschews the hypervisor. Is this the future of cloud platforms or just another feature?

So far the latter seems to be the prevailing trend as the majority of public cloud platforms and private cloud software solutions start with the foundation of server virtualization. The bare metal options are being positioned more for two purposes:

  • Auto-provisioning new nodes ofthe cloud - bare metal installation of the cloud solution and the hypervisor

  • New compute resource types inthe cloud - using new automation capabilities to add a complete physical server to a customer’s cloud tenancy, as if it were just another virtual machine.

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PC and Mobile: There Can Only Be One Industry, As Lenovo’s Rumored Purchase of HTC Reiterates

JP Gownder

Rumors have been swirling for a couple of months that Beijing-based Lenovo might purchase New Tapei, Taiwan-based HTC Corporation. Following Google’s acquisition of Motorola and Microsoft’s purchase of (most of) Nokia, the move could make sense, given Lenovo’s stated strategy of becoming a “PC-Plus” company with a new focus on mobility.

As I predicted recently, there will be a forthcoming wave of industry consolidation. But what we mean by “the industry” is itself changing. My colleague Frank Gillett has been tracking this evolution for some time, having asserted in 2012 that the analytically sound way to look at operating systems combined mobile and PC OSes. There’s no separation, effectively, between PC and mobile hardware vendors. It’s one industry now.

Geeks Will Know: The Photo’s From Highlander

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HP Rolls Out HP OneView – Systems Management Done Right

Richard Fichera

In The Beginning

I was perusing one of my favorite trade pubs, The Register, and noticed an article about the new HP OneView systems management, which reminded me that I was going to write a blog on it at some point. Further perusing the article gave me even more incentive to get down to penning this post, since I really think that this is one of the rare occasions where the usually excellent staff of “El Reg” allowed themselves to get carried away with their enviable witticisms and just plain missed the point.

The Register article seemed to dismiss HP OneView as some sort of cosmetic trick, with references to things like “dressing up software in easy to use user interfaces”. My perception is completely the opposite — dressing up software in easy to use interfaces is exactly what is needed in a world drowning in IT complexity, and I believe that HP OneView is a significant development in systems management tools, both useful to HP customers today and probably setting a significant bar for competitive offerings as well.

What It Is                                                                                                   

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Did You Read About The Computer Glitch?

John Rakowski

If not I would be very surprised! Personally I have been shocked by the number of media articles referring to how ‘computer glitches’ have crippled enterprises during 2013. It seems that every week there is a press article on how IT problems have brought an organization to its knees. The latest being reported this morning in the UK by the BBC, where hundreds of outpatient appointments and a number of operations had to be postponed after computer systems failed at Scotland’s largest health board, the NHS in Glasgow. Unfortunately you don’t have to look far to see other countless examples – just type ‘computer glitch’ into a search engine – how many media articles did you find? I found around 25 separate examples during September 2013 alone! Examples ranging from financial trading markets with Nasdaq to the airline industry with JetBlue Airways.

This wide coverage of these IT problems highlights three areas:

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The Future of IT Infrastructure And Data Centers: A New Wave Of Consolidation And Optimization

Doug Washburn

Like a song stuck on repeat, enterprise IT hardware decision makers tell Forrester once again that consolidation and optimization top their list of priorities into 2014. According to Forrester's Q3 2013 Hardware survey, 77% deem server, storage and network virtualization and consolidation a high or citical priority—followed by 68% who prioritize the automating the management of virtualized servers to gain flexibility and resiliency. Conslidation + Optimization.

But what's new this time around is that the next wave of IT infrastructure and data center consolidation and optimization requires a new approach centered around workload-centric, software-defined, and hybrid cloud. If you're an IT infrastructure and operations (I&O) professional tasked with IT infrastructure and data center strategy, it's time to incorporate these themes into your approach:

  • Application-centric infrastructure optimizes infrastructure around what matters most. For too long, IT infrastructure has aligned to silos of technology, resulting in complexity, low satisfaction, poor communication, and wasted money. To deliver better business results over the next decade, Forrester advocates that you take an application-centric (or workload-centric) approach: Design your IT infrastructure to fit the apps and workloads that are critical to customers.
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