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Posted by Chris Silva on January 28, 2010
I'm going to strive to keep this short since I'm sure that most readers who've been drawn to this post by the inclusion of "iPad" in the title have a long line of stories and reviews to read about Apple's newest device; there's clearly no shortage. There are glowing reviews, those that pan the device, and even some that have created a graphical collage in homage to the device - which makes about as much sense as Apple's terming the device "...magical and revolutionary." Two of my fellow Forrester analysts have offered differing opinions already. I tend to side with my colleague James and definitely am waiting to see the "magic" here.
In my role in the Infrastructure and Operations team, my goal is to provide guidance to the enterprise IT professionals that are tasked with manning the gates into the enterprise through which all mobile devices must pass. To you I say, do not take the iPad as a game changer, its mere existence should have little to not impact in your device support strategy, and here's why:
Long story short for the IT Ops pros? If your users want to try out the iPad, let them foot the bill. The support for the device should look very similar, if not identical, to the iPhone and, for the time being, welcoming experimentation with new form factors by your users is a healthy exercise provided it does not create an undue opex burden on IT.
This is a device that's not going away and that we'll likely see some amazing, game changing applications and services for. However, right now, rushing to make way for this device is, for most enterprises, premature.
What will be your organization's stance on the iPad?
By Chris Silva
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