Three Reasons To Stop Demonizing Facebook And Mark Zuckerberg

Facebook owns spectacular portions of its users’ time and has the right to use their data; this is the basis for Facebook’s significant revenue potential and is a great reason why we should hold Facebook and its CEO, Mark Zuckerberg, to very high standards.  But Facebook’s success is not nearly sufficient cause for the level of demonization that occurs today in popular media and among social media insiders.  Facebook deserves the scrutiny it receives, but the excessive reputational lynching that is underway could result in outcomes that are contrary to the interests of both consumers and marketers.

How bad has the Facebook scaremongering gotten today? I opened my latest issue of Maxim to find “The 12 Most Dangerous Men in the World: Meet the Dirty Dozen who very well could be the last people you see before you die.”  And there, stuck between the Mexican drug lord who uses severed heads as a warning to rivals and the Jamaican drug lord responsible for street battles, is Mark Zuckerberg.  To be fair, the magazine was being comical, citing as a threat “annoying people from your past ‘friending’ you” and including Brian Austin Green in the same list;  still the casual and easily accepted association between Facebook and evil is not without repercussions.

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NHL Scores Hat Trick With Twitter

Next week, Perry Cooper, senior vice president of Digital Media, is speaking at the Forrester Consumer Forum in Chicago.  In preparation for this event, I had the opportunity to learn about how the NHL is empowering it fans and delivering demonstrable results using social media. 

The league is leveraging digital media in many ways to produce benefits for fans, sponsors and the NHL.  One such program was #NHLTweetup, which saw the league sponsor fan tweetups in locations such as Chicago, Nashville and New Zealand.  The program was run at minimal cost to the league; the investment included 250 man hours, 13 pieces of autographed merchandise and gift bags with a total value of just $1,000.

The power of combining Twitter and real-world events is pretty easy to recognize, but the NHL took the time to quantify it.  This program created results for the NHL in at least three ways: 

  • Reach and impressions:  Out of 150 people who attended one NHL tweetup in New York City, 100 of them had Twitter personas that could be analyzed.  The NHL found out each fan had an average of 213 followers per person.  Extrapolating this across all of those who attended the international events, the league estimates that the program created impressions on more than 230,000 people via Twitter.  Of course, the social impressions didn’t stop there — the tweetups resulted in the most blog posts the sport had seen since the NHL Winter Classic. 
     
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Five Takeaways From Apple's "Back To The Mac" Event

Sarah Rotman Epps

Today Apple announced the new version of its iLife software, the new version of its Mac OS ("Lion"), and two new MacBook Air products. (I recommend PC Mag for great live blogging coverage.) I'm seeing five takeaways for product strategists of devices and content:

  1. Software rules. It’s notable that Apple started off its conference talking about software, not hardware. It’s what you can do with the device that matters. Also, software is now officially known as “apps.” Software doesn’t come in boxes anymore, which make initiatives like HP’s new Download Store look outdated already.
  2. Synchronization drives affinity across devices. Apple is smart to launch the App Store for Macs with apps that sync with iPads and iPhones. In doing so, Apple is trying to maximize the value consumers get from buying more than one Apple device. Companies that are trying to figure out how to compete with Apple on tablets should use their strengths in other product categories to drive their tablet strategies forward. RIM is already planning to do this, by creating the PlayBook as a Bluetooth-tethered device to a BlackBerry. Companies like Toshiba, Lenovo, and Sony should do this as well, bundling tablets with PCs (and TVs and game consoles, in Sony’s case) and have content sync across devices.
  3. The next wave of PC design will be inspired by mobile devices. This isn’t just about apps, it’s also about the experience of using the device. Including a solid state storage drive (SSD) in new Macs give the devices the nearly instant-on, long battery life that consumers have come to expect from mobile devices but struggle to get in a PC.
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Apple's Q4 Earnings Call: Are 7-inch, Android Tablets Really DOA?

Sarah Rotman Epps

Yesterday, Apple announced that it had sold 4.19M iPads in its fiscal Q4 2010, up from 3.27M in Q3. That means it sold more iPads than Macs in Q4, even though quarterly Mac sales were the highest they've ever been: 3.89M,  a 27% unit sales increase from the year-ago quarter. Given that calendar Q4 sales typically account for 35%-40% of consumer electronics sales, we could be looking at 15M+ iPads sold globally for Apple in its first, three-quarter year. I am not the only analyst saying "Wow" right now.

There were tons of interesting tidbits in Apple's earnings call yesterday but I want to focus on a two points that I know are plaguing product strategists in this area. In particular, Steve Jobs attacked:

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How Mature Is Your Mobile Strategy?

Thomas Husson

How Mature Is Your Mobile Strategy?

To help consumer product strategists and executives answer this question and benchmark their mobile consumer strategy, Forrester fielded a Global Mobile Maturity Online Survey in Q3 2010. We interviewed more than 200 executives in charge of their company’s mobile strategy across the globe (40% in the US, 40% in Europe, and 20% in the rest of the world).

First, only a third of respondents said that they had had a mobile strategy in place for more than a year. Companies in this situation are from many different industries, but online players, media companies, and financial institutions are often more advanced. Forty-five percent of respondents are just waking up to the mobile opportunity and thinking about integrating mobile into their overall corporate strategy — just like they did a decade ago with the emerging online channel.

For the majority of respondents, mobile is mainly seen as a way to increase customer engagement, satisfaction, and loyalty. Mobile is less useful as a way to acquire customers and generate direct revenues — just 2% expect to generate more than $10 million in mobile revenues for 2010. While companies are assigning clear objectives to the emerging mobile platform, 23% of respondents still consider their primary objective with mobile to be to “test and learn.”

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Already Marketing On Social Networks? Then You're Already Marketing On Mobile

Melissa Parrish

One of the reasons marketing on social networks is so popular is that the consumers a brand can reach are largely active, vocal and willing to connect -- with each other and with their favorite brands.  But did you know that 22% of US online adults with cellphones access their social networks via mobile at least monthly?   In my new report, I explore research that shows that these particular social networking users are even more active, vocal and willing to connect than the general population.

Consumers who access social networks via mobile over-index on every rung of the Social Technographics® ladder, except for inactives.  More interesting?  Mobile social users have specific, focused intentions that differ from desktop mobile users:  They're interested in immediacy, entertainment, and in knowing which of their friends and favorite places are physically nearby. 

Keeping in mind the specific interests of these extremely socially active consumers, marketers can optimize their already-existing social campaigns to make them even more successful for mobile users.  For recommendations on how to optimize your own campaigns with little additional effort or cost, check out the full report.

Have you already optimized your social messaging for mobile users?  If so, I'd love to hear what you changed and what the results were.  Head to the comments section to share your case studies!

Bing's New Social Search A First Tiny Step Toward A Giant Future

Today’s Bing news is very interesting, not because the new functionality that Microsoft and Facebook announced is terribly powerful, but because it demonstrates how the next great evolution of search will occur.  In brief, Bing announced two new ways it is introducing social data into its search results:

  • Enhancing results with Facebook Likes:  If you search on Bing and your Facebook friends have "liked" something related to your search term, you will see those "likes" highlighted within your search results.  The idea behind this functionality is that something your friend "likes" will be more interesting to you than other search results.
     
  • Facebook profile search:  Bing reports that more than 4% of searches are for people. Of course, trying to find a particular Bob Smith can be a challenge, which is why Bing will utilize your Facebook network to help you find the Bob Smith that is most likely the one you seek. 
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Three Biases That Prevent Social Media Gurus From Objectively Evaluating New Social Tools

Yesterday Facebook released new tools to help improve users’ control of Facebook sharing and data.  The reaction to these new tools has been generally very positive (and, in my opinion, deservedly so).  But there's been some interesting buzz among social media gurus, particularly about problems with the new Facebook Groups functionality.  These gripes seem to be based less on a consideration of how the average consumer will use Groups than on a set of use cases and problems unique to social media professionals.  In short, I worry social media specialists are making the classic mistake that trips up marketers time and again: You are not the target market!

I believe there are three reasons that social media professionals may end up judging new tools based on their biases and not upon the potential use and adoption by the average consumer.  These reasons are:

  • Social media professionals are Creators and Conversationalists: Creators create the content that others consume in social venues, and Conversationalists post frequent status updates. Social media professionals are (not surprisingly) big Creators and Conversationalists, but the average consumer is not--fewer than one in four online adults in the US have Creator behaviors and fewer than one in three are Conversationalists. 
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Welcome To The New Facebook: What Facebook's New Features Mean

Welcome to the new Facebook.  No, I don't mean Facebook the social network, although today's changes do represent some exciting new capabilities for Facebook users. Instead, I mean Facebook the company.  The organization that today announced new features seems a different Facebook than the one we’ve seen in the past.  Today’s Facebook is one committed to transparency and user control and mindful of its increasingly vital and high-profile position within people's communications and lives.

By now you may have heard of (or seen) the new features Facebook announced at its press event this morning. Here is a brief summary:

  • Download Your Info: You can download a copy of everything you’ve ever posted to Facebook. Go to “Account: Account Settings” in the upper right hand corner of your Facebook page to access this new feature. As an extra security measure, you will be asked to authenticate yourself before downloading your data as a ZIP file.  This file will contain your posts, pictures, list of friends, events, notes and more (see Figure 1).
     
  • Applications You Use: To date, once you allowed a third-party application to access your Facebook data, you had no ability to see what personal data was transferred and had few options to manage the application permissions.  Facebook is now offering greater transparency and control over this data sharing. Go to “Account: Privacy” in the upper right hand corner of your Facebook page, then click “edit settings” to review the applications you have authorized.  You can see the data each application has accessed; if you are unhappy with the amount of personal information provided, you may easily remove optional permissions for an application or deauthorize it completely from accessing your data (see Figure 2).
     
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Livetweeting From Facebook Event: 10/6/10

Barring any unforeseen technical difficulties, I'll be livetweeting from the Facebook press event tomorrow, October 6, 2010.  Facebook hasn't said what the event is about, but speculation is circulating about a Skype integration, an evite-like event feature, Facebook credits or enhanced social gaming. 

If you're curious, follow me on Twitter (@augieray) or watch the widget below for a live feed of tweets from Facebook in Palo Alto, Calif.  The event is scheduled to begin at 10:30 am PDT/1:30 pm PDT.

If the widget below doesn't update, come join me on Twitter.

 

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