Principles for Mobile Marketing Success

Blog post info and actions

Blog post body

Melissa Parrish

Most marketers know that there are opportunities for them to engage consumers on mobile devices: consumers are increasingly buying smartphones, using them more frequently, and using them as a supplemental resource for content and communication. So it’s great to see that marketer spend in mobile is increasing.  However, we find that most efforts still treat mobile as a translation of PC-based campaigns, or are otherwise experimental.  And while it’s smart to start with those kinds of programs, we think it’s important that marketers begin to evolve their mobile marketing strategies so their programs can be as sophisticated as their customers.  

In our latest report, we’ve identified a few steps you can take to move your mobile marketing strategy forward:

1)    Know what phase of mobile marketing evolution you are in.To get where you’re going, you first have to know where you are. We’ve has outlined five phases of mobile marketing evolution and the accompanying approach, resources, goals, and tactics for each so that you can see which phase you are in today: Foundation, Experimentation, Device Strategy, Channel Strategy, and Comprehensive Strategy.

2)    Use the three pillars of mobile strategy to guide your marketing programs in each phase:

a.     Immediacy: Provide content that is timely and actionable in the moment

Read more

The Super Bowl On The Second Screen

Blog post info and actions

Blog post body

Elizabeth Shaw

I think that the Super Bowl ads fell short this year.  Teasers for ads and ads that were "leaked" on YouTube became old news by the time they aired and offered no element of surprise.  The creative was, well, not that creative.  But something exciting did happen.  This year was a testing ground for advertising on the second screen.  During the big game,  brands like Best Buy, Pepsi, Toyota, and Bud Light partnered with Shazam, a popular app that can recognize music and television programing, to deliver customized offers and content to viewers that tagged the spot.  This morning, Shazam reported "millions of tags" during the game.  What will be more interesting to find out is what viewers actually did after they tagged the spot?  Did they enter a sweepstakes?  Watch a music video? Like the brand on Facebook? 

Read more

Pinterest is over-hyped

Blog post info and actions

Blog post body

If you didn't hear about it last year I guarantee the platform Pinterest has cropped up on your radar in these past few weeks of 2012. But does that mean it should feature in your 2012 digital marketing planning?

No.

Why it's too early to use Pinterest for interactive marketing

There’s no denying that Pinterest is fun, looks great, and a lot of people love playing with it. That is also true of kittens but no one’s rushing to include them in their 2012 marketing plans (except for maybe Karl Lagerfeld).

A couple of talking points circulating are getting way out of proportion:

  • Rapid growth: The Hitwise figures released before Christmas show undoubted growth as a social network, but it’s nothing compared to the current growth of Google+. Pinterest is also lauded for making a list of Top 10 Social Networks in November which, while impressive for the little upstart, can’t be that meaningful if marketers aren’t deploying tactics for established Top 10ers like Tagged and Yahoo! Answers
Read more

Mobile Websites and the Interactive Marketer

Blog post info and actions

Blog post body

Elizabeth Shaw

Whether we like it or not, consumers are visting websites from their mobile devices.  Marketers confronted by this reality tend to react in two ways: they panic or disregard the information altogether.  The problem is, when it comes to mobile websites, interactive marketers have a lot of questions.  Over the next 6 weeks, I'll be taking a deep dive into mobile websites and write research that tells marketers what they need to know before investing time, resources and marketing dollars.  Key questions for the report will include:

  • What is a mobile website and what interactive marketing purpose does it serve?
  • How and when do consumers visit sites from their mobile devices?
  • What type of content do you need on the site?
  • How are brands using mobile websites successfully today?
  • How do you optimze a site over time?

I'd also like to hear from you.  What questions do you have?  What do you need to know when it comes to mobile websites?  Email them to me at elshaw@forrester.com and look for a follow-up post where I'll include some highlights and key findings when the report publishes. 

Why Google's Privacy Changes (And The 'Data Tidy Up') Moves Everything Forward

Blog post info and actions

Blog post body

Google has handled its privacy debate by being disarmingly clear with a little note left on the fridge the other week.

We’re tidying up and love data too much to not want to connect it better.

Like it or lump it.

Love Google.

It’s their right - they are after all a private company and not the public service we somehow feel them to be. Google wants to “create a beautifully simple, intuitive user experience” and its data consolidation is what will help it do this. Facebook makes one product called Facebook while Google up until now has chosen to run many nom de plumes, betas, and side initiatives. I’d like to see a more capable ‘joined up’ Google sparring with Apple and Facebook on who can do the coolest and most useful things for people using data. In truth, the Google engineering team must be relieved to ditch the sticking plasters and chewing gum connecting the hitherto disparate data sets they manage.

Read more

How Facebook’s IPO Could Transform Marketing

Blog post info and actions

Blog post body

Nate Elliott

Media reports suggest that Facebook will file for an IPO this week that could value the company at $100 billion — and leave the company sitting on $10 billion in cash. I’m not a financial analyst, so I’ll leave it to Wall Street to discuss and debate that valuation. But the fact is this newfound wealth could not only allow Facebook to solve its biggest business challenges, it could also help Facebook finally achieve its longstanding goal to change how marketing works. So how should Facebook use its IPO windfall?

Read more

Content Curation No Substitute For Content Creation

Blog post info and actions

Blog post body

Printing Blocks“Publishing is a lot harder than it looks” -- so says Josh Sternberg over on Digiday. It’s true, so apparently brands are turning toward content curation in a bid to feed their ever-growing need for information to push to Facebook and Twitter streams.

The problem, as always, is that you get what you put in.

Unique content takes more out of the business because it gives more back to the business. (Well, it should.) If I wanted to be a content purist, I’d say that content curation is the equivalent of me turning up to a bake-off with a store-bought cake and saying “Look! I baked a cake.” Nobody’s impressed (or fooled) by me pretending I’m a cake expert having never broken an egg.

Even looking at it in more sympathetic terms for the time-poor Digital Marketer, in the age of customization most people are quite capable of curating their own information -- just the way they like it. There’s very little a brand can do to add value to the original content once curated. If I want to find healthy recipes online I can do that for myself, I don’t need to turn to a toaster brand -- as one of the article’s interviewees suggest-- for their perspective on healthy recipes (no doubt all with a strong toast bias). 

Content curation has a number of practical limitations: 

Read more

Just Published: A Forrester Wave™ For Mobile Marketing Strategy

Blog post info and actions

Blog post body

Melissa Parrish

We’ve all seen the headlines:  2010 2011 2012 is the year of mobile!  Mobile marketing spend will outpace email search display!  Jump on the bandwagon now or else!  

. . . And while I’m bullish about mobile marketing — I better be, since it’s my primary coverage area these days — the importance of having a sound strategy and the right partners to execute often gets lost in all that hype. That’s why I’m extremely proud to have just published The Forrester Wave™: US Digital Agencies — Mobile Marketing Strategy And Execution, to help marketers identify the right agency partners to develop and build smart mobile marketing strategies that deliver real business results.

You’ll notice from the (rather long) title that I focused specifically on US-based digital agencies. Admittedly, this is a narrow view of a very wide array of service providers that help marketers create mobile programs.  However, to deliver the kind of value people expect from Forrester’s trusted Wave methodology, it was necessary to zero in on just one part of the market to ensure a level field for all players.  

Even with this focus, we screened scores of agencies for this study and ultimately ended up with nine agencies to evaluate:  AKQA, iCrossing, Ogilvy, Possible Worldwide, Razorfish, Rosetta, SapientNitro, TribalDDB, and VML. These top performing agencies were included in our evaluation because they all:

• Offer comprehensive mobile marketing services.
• Met – and mostly exceeded — a minimum revenue requirement from mobile marketing offerings.

Read more

Categories:

Snickers, Twitter, And The Problem Of Compliance

Blog post info and actions

Blog post body

The following is a guest post by Senior Research Associate James McDavid:

When tweets from Katie Price (aka Jordan, a British glamour model) talking about the recently released Chinese GDP figures and the potential effects of large-scale quantitative easing on the liquidity of the bond markets began appearing in my Twitter stream early this week I was a little surprised. Not entirely shocked (I "accidentally" read her autobiography and she’s undoubtedly a smart cookie and a successful businesswoman) but certainly a little confused. Had her account been hacked, had she decided that what the UK really needed was a new Iron Lady and that she was up for it? A few tweets later all was revealed when Katie tweeted a picture of herself holding a chocolate bar as part of the Snickers campaign, "You’re not you when you’re hungry."

Read more

New Analyst With The Interactive Marketing Team: Darika Ahrens

Blog post info and actions

Blog post body

After more than seven years in marketing, media, and tech — four of which were running my own marketing and social media consultancy — I’ve landed at Forrester as an analyst serving Interactive Marketing Professionals (EMEA) based in London.

My role at Forrester will start to focus on content as content creation becomes more and more vital to the interactive marketer. Content will also apply in a multitude of ways to mobile, online video, search, and across interactive brand ecosystems.

My first report is underway and will look at online video content in your marketing. If you have anything to contribute please get in touch dahrens@forrester.co.uk. Also if you have suggestions for anything else related to the area of content drop me a line.

Three things I’d love you to do:

  1. If you’d like to speak with me, have information on a product or service, or have an idea relevant to my research areas you can Request a Briefing (simply write my name in the ‘Preferred Analyst’ box on the form) — PR contacts, this includes you!
  2. If you’re a Forrester member and would like to connect I’m now available to take Inquiries. Topics I can discuss are social media marketing, online video, community management, content strategy.
Read more